chrissatchell Posted September 12, 2006 Share Posted September 12, 2006 I've got a problem where the store name is appearing where the item(s) name should when i get a payment notification from paypal but also sometimes the order doesnt appearing in my admin tools anywhere. Please help :thumbsup: Quote Link to comment Share on other sites More sharing options...
mregamr Posted September 13, 2006 Share Posted September 13, 2006 I've got a problem where the store name is appearing where the item(s) name should when i get a payment notification from paypal but also sometimes the order doesnt appearing in my admin tools anywhere. Please help :thumbsup: I have a similar problem, in that I receive a customer's payment, but the order is never actually placed. All of the items remain in the customer's shopping cart. As far as I can tell, this is due to the fact the the order is not generated until the customer returns to my site from PayPal (to checkout_process.php). This seems like a bad move, and that checkout_process SHOULD be called first, then the payment module. This would also work better with PayPal IPN. Can anyone shed some light on this situation? Thanks, Tom Quote Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2006 Share Posted September 13, 2006 Many people have this problem, including me. Quote Link to comment Share on other sites More sharing options...
chrissatchell Posted October 4, 2006 Author Share Posted October 4, 2006 bump Quote Link to comment Share on other sites More sharing options...
krangster Posted October 4, 2006 Share Posted October 4, 2006 I have the same problem, payment goes through fine but... 1) Store name appears where product name should be in paypal invoice/email 2) No order details show up in the admin section please help! is there a checklist of all the troubleshooting steps necessary in case we've missed something? cheers Quote Link to comment Share on other sites More sharing options...
Guest Posted October 4, 2006 Share Posted October 4, 2006 http://www.oscommerce.com/community/contri...l/search,paypal will change the store name to product list. The only way the ensure the orders are logged is to either force customers to return from paypal (impossible) or use paypal IPN module. Tom Quote Link to comment Share on other sites More sharing options...
krangster Posted October 5, 2006 Share Posted October 5, 2006 thanks for the link, will try this out. i get the exact same issue with regular paypal and the IPN module.... Quote Link to comment Share on other sites More sharing options...
jazzychad Posted October 9, 2006 Share Posted October 9, 2006 This method does not seem to solve it completely tho... there's a limit on how long the PayPal description can be... so if you order too many things they will be truncated :( Must be a better way... Quote Link to comment Share on other sites More sharing options...
tracstev Posted October 10, 2006 Share Posted October 10, 2006 This method does not seem to solve it completely tho... there's a limit on how long the PayPal description can be... so if you order too many things they will be truncated :( Must be a better way... Does anyone out there know how to add the description of the items to paypal instead of the store name, so far i changed my store name to Items purchased from www.mysite.com as a temporary work around. I'm certain this is causing customers not to finish the checkout process as around 33% are not finishing. Any help greatly appreciated.!! Thanks !!!! Quote Link to comment Share on other sites More sharing options...
jazzychad Posted October 10, 2006 Share Posted October 10, 2006 Look up a few posts to perpectpassion's link. Be be careful of the warning I posted about description length... it will only get you so far... Quote Link to comment Share on other sites More sharing options...
chironae Posted October 10, 2006 Share Posted October 10, 2006 Me too. *sigh*... Quote Link to comment Share on other sites More sharing options...
maxummedia Posted December 8, 2006 Share Posted December 8, 2006 anyone know how to fix this? the store name is appearing and not the detail item and quanity...i installed the My paypal description mod and it just leaves a blank fill in which i don't want, i want the item name to appear correctly Quote Link to comment Share on other sites More sharing options...
drumcentral Posted December 8, 2006 Share Posted December 8, 2006 I wish I knew! It's the same with our site. It's VERY frustrating and I know from customer feedback that it definately puts them off finishing the sale when there's no items listed. I had it working, but only partially, as described in this thread. Only a certain amount of text of the items was displayed. This was before I changed to the Paypal IPN module. Quote -------------------------------------------------------------------------------------------------- Link to comment Share on other sites More sharing options...
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