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NewbieNeedsHelp

Shipping charges calculate on some products, not all!

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Hello,

 

We sell t-shirts and caps on our new website. The shipping charges are based on the total amount purchased by the customer (table rate based on price). The problem is that whenever a customer orders only a cap, or when a cap is the first item placed in the cart, shipping charges for the order will not calculate at all & therefore the customer is only charged for the products. The shipping charges will calculate into the order just fine (including when caps are selected) as long as a T-shirt is the first item placed into the cart.

Does anyone have any idea why this is happening & how we might fix it?

 

Thanks!

 

NewbieNeedsHelp

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Its a shot in the dark m8 but I'm wondering if you have diferent zones in the products or if the weight on the cap is somehow wrong????

 

Also, what version of OSC u using? have u tried the latest one?

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