Tudolegal 0 Posted April 15, 2006 (edited) Hi, this is a very good contribution but i have a problem ! when i log into my admin then click "Start Live Support" it opens the window for file: admin/ls_callwaiting.php All working fine ! But with every 5 secounds I have another window POPING UP from /admin/ls_callwaiting.php This is very annoying this is a great contribution but i might not be able to use it because i cannot use my computer for anything else ! Since every 5 seconds this window popups in front of everything! Is this popup really necessary ? How can i block it so i dont get it poping up every 5 seconds? Very annoying little bug for me ! The contribution works fine ! ALL GOOD except this window that keeps poping up calling LS_CALLWAITING.PHP every 5 seconds, and this cant be accepted, only for those that run a computer only for this support chat feature! Thanks allot hope someone has a solution for me! Edited April 15, 2006 by Tudolegal Share this post Link to post Share on other sites
Tudolegal 0 Posted April 15, 2006 If i set POPUP BLOCKER from my browser it doesnt work! I get busy moderators and in my admin i get no user allerts ! Share this post Link to post Share on other sites
claybor 0 Posted December 8, 2006 (edited) I'm having the same problem! I have no idea how to fix it. Please someone help! Edited December 8, 2006 by claybor Share this post Link to post Share on other sites
gayla 0 Posted January 8, 2007 I'm having the same problem! I have no idea how to fix it. Please someone help! I just installed this contrib over the weekend and I'm having the same problem. It actually worked just fine right after the install but today, when I had a friend outside of my own office try it, the pop ups started as soon as we ended the session. Anyone have any idea on this? Or any suggestion for a different live support contrib that doesn't do this? Thanks, Gayla Share this post Link to post Share on other sites
Micke 0 Posted January 9, 2007 Hi All! I have been using this contribution for a month without any problems. Today I got the same problem as the rest of you here. If I understand things right this is the code that triggers the window to open (in ls_messages.php) <? $status_query = tep_db_query("select status from " . TABLE_LS_TECHS . " a where tech_id ='1' "); while ($status = tep_db_fetch_array($status_query)) { if($status['status'] == 'yes') { echo "<p align=\"center\"><b style=\"font-size:16pt;\">Waiting for a call!</b></p>\n"; $i = 0; $conversation_query = tep_db_query("select guest, session_id from " . TABLE_LS_CONVERSATIONS . " a where tech ='Support' "); while ($conversation =tep_db_fetch_array($conversation_query)) { $i++; } if($i > 0) { echo "<script>NewWindow('ls_newcall.php','conversation','280','320','no')</script>\n"; } } if($status['status'] == 'busy') { echo "<p align=\"center\"><b style=\"font-size:16pt;\">Busy!</b></p>\n"; } } ?> This is the Javascript it calls: <script language="javascript"> var limit="0:5" if (document.images){ var parselimit=limit.split(":") parselimit=parselimit[0]*60+parselimit[1]*1 } function beginrefresh(){ if (!document.images) return if (parselimit==1) window.location.reload() && window.scroll(0,20000) else{ parselimit-=1 curmin=Math.floor(parselimit/60) cursec=parselimit%60 if (curmin!=0) curtime=curmin+" minutes and "+cursec+" seconds left until page refresh!" else curtime=cursec+" seconds left until page refresh!" setTimeout("beginrefresh()",1000) } } window.onload=beginrefresh var win = null; function NewWindow(mypage,myname,w,h,scroll){ LeftPosition = (screen.width) ? (screen.width-w)/2 : 0; TopPosition = (screen.height) ? (screen.height-h)/2 : 0; settings = 'height='+h+',width='+w+',top='+TopPosition+',left='+LeftPosition+',scrollbars='+scroll+',resizable' win = window.open(mypage,myname,settings) } </script> Is the problem in the database? Why does the problem appear? //Micke Share this post Link to post Share on other sites
Micke 0 Posted January 9, 2007 Hi All! OK, problem is solved. I had missed a call and the database was not cleaned up. I had to use phpMyAdmin to go into the table "ls_conversations" and delete a couple of entries there... Now everything works fine... //Micke Share this post Link to post Share on other sites
CD Monster 0 Posted July 21, 2007 (edited) Hi All! OK, problem is solved. I had missed a call and the database was not cleaned up. I had to use phpMyAdmin to go into the table "ls_conversations" and delete a couple of entries there... Now everything works fine... //Micke Thanks Micke, thats solves the popup problem and it runs ok.. but Im having this problem.. wonder if anyone has a hint. : The script runs fine on the index and some other pages but will not work on the products_info page. If you click to view a product, then on the column left click on the "live support" the new window opens but to the index, not to the live_support page. But if you are on index, reviews or any page that is not a product page. then its like it loses the base url. anyone have this problem or sees whats going on.. thanks :'( this problem also hapens if you switch languages if you run a bi-lingual site. Edited July 21, 2007 by CD Monster Music is body splash for the soul. Share this post Link to post Share on other sites