Live Support v 1.2 ! POPUP PROBLEM !!

[Tudolegal 0]

Hi, this is a very good contribution but i have a problem !

 

when i log into my admin then click "Start Live Support"

it opens the window for file: admin/ls_callwaiting.php

 

All working fine !

 

But with every 5 secounds I have another window POPING UP from /admin/ls_callwaiting.php

 

 

This is very annoying this is a great contribution but i might not be able to use it because i cannot use my computer for anything else ! Since every 5 seconds this window popups in front of everything!

 

Is this popup really necessary ? How can i block it so i dont get it poping up every 5 seconds?

 

Very annoying little bug for me !

The contribution works fine ! ALL GOOD except this window that keeps poping up calling LS_CALLWAITING.PHP every 5 seconds, and this cant be accepted, only for those that run a computer only for this support chat feature!

 

Thanks allot hope someone has a solution for me!

Edited April 15, 2006 by Tudolegal

[Tudolegal 0]

If i set POPUP BLOCKER from my browser it doesnt work! I get busy moderators and in my admin i get no user allerts !

[claybor 0]

I'm having the same problem! I have no idea how to fix it. Please someone help!

Edited December 8, 2006 by claybor

[gayla 0]

I'm having the same problem! I have no idea how to fix it. Please someone help!

 

I just installed this contrib over the weekend and I'm having the same problem. It actually worked just fine right after the install but today, when I had a friend outside of my own office try it, the pop ups started as soon as we ended the session.

 

Anyone have any idea on this? Or any suggestion for a different live support contrib that doesn't do this?

 

Thanks,

Gayla

[Micke 0]

Hi All!

I have been using this contribution for a month without any problems.

Today I got the same problem as the rest of you here.

 

If I understand things right this is the code that triggers the window to open (in ls_messages.php)

<?
$status_query = tep_db_query("select status from " . TABLE_LS_TECHS . " a where tech_id ='1' ");
while ($status = tep_db_fetch_array($status_query)) {
if($status['status'] == 'yes') {
	echo "<p align=\"center\"><b style=\"font-size:16pt;\">Waiting for a call!</b></p>\n";
	$i = 0;
	$conversation_query = tep_db_query("select guest, session_id from " . TABLE_LS_CONVERSATIONS . " a where tech ='Support' ");
	while ($conversation =tep_db_fetch_array($conversation_query)) {
		$i++;
	}
	if($i > 0) { 
		echo "<script>NewWindow('ls_newcall.php','conversation','280','320','no')</script>\n";
	}
}
if($status['status'] == 'busy') {
	echo "<p align=\"center\"><b style=\"font-size:16pt;\">Busy!</b></p>\n";
}
}
?>

This is the Javascript it calls:

<script language="javascript">
var limit="0:5"
if (document.images){
	var parselimit=limit.split(":")
	parselimit=parselimit[0]*60+parselimit[1]*1
}
function beginrefresh(){
	if (!document.images) 
		return
	if (parselimit==1) 
		window.location.reload() && window.scroll(0,20000)
	else{
		parselimit-=1
		curmin=Math.floor(parselimit/60)
		cursec=parselimit%60
	if (curmin!=0)
		curtime=curmin+" minutes and "+cursec+" seconds left until page refresh!"
	else
		curtime=cursec+" seconds left until page refresh!"
		setTimeout("beginrefresh()",1000)
	}
}
window.onload=beginrefresh

var win = null;
function NewWindow(mypage,myname,w,h,scroll){
	LeftPosition = (screen.width) ? (screen.width-w)/2 : 0;
	TopPosition = (screen.height) ? (screen.height-h)/2 : 0;
	settings =
	'height='+h+',width='+w+',top='+TopPosition+',left='+LeftPosition+',scrollbars='+scroll+',resizable'
	win = window.open(mypage,myname,settings)
}
</script>

Is the problem in the database?

Why does the problem appear?

 

//Micke

[Micke 0]

Hi All!

 

OK, problem is solved.

I had missed a call and the database was not cleaned up.

I had to use phpMyAdmin to go into the table "ls_conversations" and delete a couple of entries there...

Now everything works fine...

 

//Micke

[CD Monster 0]

Hi All!

 

OK, problem is solved.

I had missed a call and the database was not cleaned up.

I had to use phpMyAdmin to go into the table "ls_conversations" and delete a couple of entries there...

Now everything works fine...

 

//Micke

 

Thanks Micke, thats solves the popup problem and it runs ok.. but Im having this problem.. wonder if anyone has a hint. :

 

The script runs fine on the index and some other pages but will not work on the products_info page. If you click to view a product, then on the column left click on the "live support" the new window opens but to the index, not to the live_support page. But if you are on index, reviews or any page that is not a product page. then its like it loses the base url.

 

anyone have this problem or sees whats going on..

 

thanks

:'(

 

this problem also hapens if you switch languages if you run a bi-lingual site.

Edited July 21, 2007 by CD Monster