cornboy Posted April 5, 2006 Share Posted April 5, 2006 There are a handful of orders than "never existed" according to my OSC data. But then I get a payment receipt from paypal saying that and order was processed from my site. What could be the problem? Quote Link to comment Share on other sites More sharing options...
Guest Posted April 5, 2006 Share Posted April 5, 2006 (edited) This has been a problem since the first of this year. I do not know what is causing it. I heard PayPal did something but I have no clue what. I have the same problem and everyone I speak to has a different reason for it. I know things worked fine until the first of the year when this started happening to me as well. I have to email the customer and ask them what they ordered because the site did not capture it. It makes me look bad and makes people believe the system is unstable. This needs to be addressed and so far no one is able to tell me why, with any certainty and finality, why this is happening and what to do about it. One said to make sure they click back to the site to complete the sale and one said the handshake between PayPal and the site is not connecting or something. Please someone tell us how to fix this. Edited April 5, 2006 by GroupOneSales Quote Link to comment Share on other sites More sharing options...
Guest Posted April 5, 2006 Share Posted April 5, 2006 This has been a problem since the first of this year. I do not know what is causing it. I heard PayPal did something but I have no clue what. I have the same problem and everyone I speak to has a different reason for it. I know things worked fine until the first of the year when this started happening to me as well. I have to email the customer and ask them what they ordered because the site did not capture it. It makes me look bad and makes people believe the system is unstable. This needs to be addressed and so far no one is able to tell me why, with any certainty and finality, why this is happening and what to do about it. One said to make sure they click back to the site to complete the sale and one said the handshake between PayPal and the site is not connecting or something. Please someone tell us how to fix this. Post questions to the support thread of the paypal contrib that you have installed. Otherwise, it is all too vague. Quote Link to comment Share on other sites More sharing options...
cornboy Posted April 5, 2006 Author Share Posted April 5, 2006 I use the paypal method already installed with osc. Quote Link to comment Share on other sites More sharing options...
danieliw Posted April 5, 2006 Share Posted April 5, 2006 I hav ethat problem either, i get the notice from paypal and that's how i know a transaction was made, but never completes the creation of the order..., what happened there....??? Quote Link to comment Share on other sites More sharing options...
clockwood Posted April 9, 2006 Share Posted April 9, 2006 I am also having this problem. Has anyone come up with a solution? Quote Link to comment Share on other sites More sharing options...
gearhead351 Posted April 9, 2006 Share Posted April 9, 2006 Same problem here, desperate for a fix for it, or any ideas? Quote Link to comment Share on other sites More sharing options...
clockwood Posted April 9, 2006 Share Posted April 9, 2006 I just installed the Paypal IPN payment module, as someone in another thread mentioned that as a fix. It pre-populates the order in the database before sending the info to paypal. Quote Link to comment Share on other sites More sharing options...
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