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Live Support v1.2e


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Hi,

 

I just installed Live Support v1.2e on my site. It is now stuck on 'Live Support Available" and I don't know how to fix that.

 

After I closed the admin live support box, it never reverted back to Unavailable.

 

Can someone tell me how to reset the status?

 

Thanks!

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I had to manually go into phpMyAdmin and change the tech status to 'no' in order to change the status - and this seems to be what I have to do every time.

 

For some reason, when I exit the Live Support window, it is not updating the status in the database.

 

Has anyone else encountered this problem?

 

Thanks

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