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Expert Help Desperatly Needed

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i will try to keep this brief, as i know you are all very bizzy. but any help would be greatly appreciated.


our site is live. we have been online for a couple of weeks.

we are averaging 5-15 orders a day. which is average, it is what the old site was getting. it seems that all things are working, people are buying.


i have gotten a couple of emails from clients saying that they are required to login to access the contact page, which does not require login.


one email the client stated that she is able to add items to the cart, but when she chksout it keeps putting back into a loop, and then nothing is in the cart, and she has to login again and again. the client did not tell me if she had cookies enabled.


today, i observed that one client, a large order, was able to chk out without having to pay for shipping, and unsettled transactions at authorize.net showed that she does not have a billing address or name. i think these are seperate issues.


all things seems to working, i am not able to re-create the trouble that the clients are having.


the site is moderatly mod'ed. using pwa and others. using authorize.net. using force cookies.


any help would be greatly appreciated, as i am unable to re-create these issues, it is making hard on me to figure it out.


please feel free to do what you like, you may create an account, and you can buy some makeup for yourself or your wife if you like!


thanx all!



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ok, turning off "force cookie" seemed to work for some.


But -- it seems AOL users are having a hard time.


Does anybody know how to fine tune for AOL users?


Help PLEASE!!!

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man... i dunno, i see a lot of users being asked to create accounts on the site using the whos_online.


what is causing this nightmare!



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are you using a shared ssl?

what else do you have enabled in logging?

post your configure.php file WITHOUT the database connection info

John Oligario


Knowledge Base Contributions

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no shared ssl -dedicated

all log false

thanx mibble!!





osCommerce, Open Source E-Commerce Solutions



Copyright © 2003 osCommerce


Released under the GNU General Public License



// Define the webserver and path parameters

// * DIR_FS_* = Filesystem directories (local/physical)

// * DIR_WS_* = Webserver directories (virtual/URL)

define('HTTP_SERVER', 'http://starbrows.com'); // eg, http://localhost - should not be empty for productive servers

define('HTTPS_SERVER', 'https://starbrows.com'); // eg, https://localhost - should not be empty for productive servers

define('ENABLE_SSL', true); // secure webserver for checkout procedure?


define('HTTP_COOKIE_DOMAIN', 'starbrows.com');

define('HTTPS_COOKIE_DOMAIN', 'starbrows.com');

define('HTTP_COOKIE_PATH', '/v2/');

define('HTTPS_COOKIE_PATH', '/v2/');

define('DIR_WS_HTTP_CATALOG', '/v2/');

define('DIR_WS_HTTPS_CATALOG', '/v2/');

define('DIR_WS_IMAGES', 'images/');

define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');

define('DIR_WS_INCLUDES', 'includes/');

define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');

define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');

define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');

define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');

define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');


define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');

define('DIR_FS_CATALOG', '/home/laviola/public_html/anastasia/v2/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');



// define our database connection

define('DB_SERVER', 'localhost'); // eg, localhost - should not be NULL for productive servers

define('DB_SERVER_USERNAME', '-zapped-');

define('DB_SERVER_PASSWORD', '-zapped-');

define('DB_DATABASE', '-zapped-');

define('USE_PCONNECT', 'false'); // use persistent connections?

define('STORE_SESSIONS', 'mysql'); // leave empty '' for default handler or set to 'mysql'


// STS: ADD: Define Simple Template System files

define('STS_START_CAPTURE', DIR_WS_INCLUDES . 'sts_start_capture.php');

define('STS_STOP_CAPTURE', DIR_WS_INCLUDES . 'sts_stop_capture.php');

define('STS_RESTART_CAPTURE', DIR_WS_INCLUDES . 'sts_restart_capture.php');

define('STS_TEMPLATE_DIR', DIR_WS_INCLUDES . 'sts_templates/');

define('STS_DEFAULT_TEMPLATE', DIR_WS_INCLUDES . 'sts_template.html');

define('STS_DISPLAY_OUTPUT', DIR_WS_INCLUDES . 'sts_display_output.php');

define('STS_USER_CODE', DIR_WS_INCLUDES . 'sts_user_code.php');

define('STS_PRODUCT_INFO', DIR_WS_INCLUDES . 'sts_product_info.php');



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The AOL proxy servers (for https) and some other ISPs will change IP addresses. Check your admin->configuration->sessions->check IP address and if it is set to true, try setting it to false.




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thanx, i have tried that. i will observe.


Anymore suggestions?


Everyones help has been greatly appreciated!



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  define('HTTP_COOKIE_DOMAIN', '.misterbling.com');

  define('HTTPS_COOKIE_DOMAIN', '.misterbling.com');


I really don't know why but I was told to write with the period. Maybe this would help?

Hip Hop Jewelry | Bling Bling | Iced Out

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ok, i guess i am just playing here.


read a little here, read a little there.


i have changed configure.php to: define('STORE_SESSIONS', '') from 'mysql'

i have changed "use cache" to 'true'


we and we watch!


thanx everyone! i see you guys hammering the site, which is great, but i guess this one is way beyond....

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I want to thank everyone who has reviewed this thread, taken a look at the site did not find anything... assuming, if you had, you would have said something! ;)


today, i found a nifty little contrib, user tracking - hopefully that will me some more insight into this issue.


i have started to see AOL address in orders, but that does mean they are using AOL browser.... if that is the cause.


also, in the changes i made above, something broke whos online enhancement... no longer see items in the cart.... and other minor anomalies. - that does have to with switching from mysql based sessions to files. not sure if that is making a difference. but i though i would try to a spell. see if it helps. they change back and see if it breaks.


once again, thanx all!



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I really don't know why but I was told to write with the period. Maybe this would help?

The reason for the dot in front of the domain is that it sets the cookie scope to be domain wide (i.e. - www.domain.com, forum.domain.com, subdomain.subdomain.domain.com, etc). Basically, it makes the cookie valid for ANY part of the website.


One of the most common issues is that the cookie will be only valid for www.domain.com yet the settings are for domain.com....the above recommendation makes it valid everywhere and takes care of the small configuration issues that some will report. Think of it like a shotgun setting.


To address the original issue: check your settings in adminCP -> configuration -> sessions. The ONLY 2 that should be TRUE are:


1) Prevent Spider Sessions

2) Recreate Session


If any other settings is true it may present problems with checkout or other redirects (e.e. - AOL and other dial-up users).


Good luck!

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