Jump to content
  • Checkout
  • Login
  • Get in touch


The e-commerce.

Sign in to follow this  

Problem on RMA Returns System

Recommended Posts

hi all, :P

I have installed the RMA 2.4.1 with GV 5.1 together. When a customer (me) login to my Web pages and select one product that he bought previously for return process from "Order History" info Box.

After Clicked the product and enter to the product's detail page but the Return Link cannot be found on here. Reminded that all products processing state has been changed to delivered.


Shown as below.

What's problem happen here?



The Replacement Killers

[DVD-RPMK] $42.0


Click to enlarge

Regional Code: 2 (Japan, Europe, Middle East, South Africa).

Languages: English, Deutsch.

Subtitles: English, Deutsch, Spanish.

Audio: Dolby Surround 5.1.

Picture Format: 16:9 Wide-Screen.

Length: (approx) 80 minutes.

Other: Interactive Menus, Chapter Selection, Subtitles (more languages).


For more information, please visit this products webpage.


This product was added to our catalog on Wednesday 16 February, 2005.






Afterwards, the customer(me) checked the email for update process and directly click the link :http://www.abc.com/store/account_history_info.php?order_id=6, it will go to "Order Information" and the Return Link was found on the page. Is it normal ?


Why the Return Link will not happen when check the product from "Order History" Info Box but happen on Order Information page?






Order Number: 6

Detailed Invoice:


Date Ordered: Friday 25 February, 2005




1 x Speed 2: Cruise Control (DVD-SPEED2) = $42.0

1 x Microsoft IntelliMouse Pro (MSIMPRO) = $40.0


Sub-Total: $82.0

Flat Rate (Best Way): $5.0

Total: $87.0


Delivery Address


Alex Wong


Hong mkong, 0000

Hong Kong, Hong Kong


Billing Address


Alex Wong


Hong mkong, 0000

Hong Kong, Hong Kong


Payment Method


Cash on Delivery







Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this