Problem on RMA Returns System

[alexwong]

hi all, :P

I have installed the RMA 2.4.1 with GV 5.1 together. When a customer (me) login to my Web pages and select one product that he bought previously for return process from "Order History" info Box.

After Clicked the product and enter to the product's detail page but the Return Link cannot be found on here. Reminded that all products processing state has been changed to delivered.

 

Shown as below.

What's problem happen here?

 

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The Replacement Killers

[DVD-RPMK] $42.0

 

Click to enlarge

Regional Code: 2 (Japan, Europe, Middle East, South Africa).

Languages: English, Deutsch.

Subtitles: English, Deutsch, Spanish.

Audio: Dolby Surround 5.1.

Picture Format: 16:9 Wide-Screen.

Length: (approx) 80 minutes.

Other: Interactive Menus, Chapter Selection, Subtitles (more languages).

 

For more information, please visit this products webpage.

 

This product was added to our catalog on Wednesday 16 February, 2005.

 

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Afterwards, the customer(me) checked the email for update process and directly click the link :http://www.abc.com/store/account_history_info.php?order_id=6, it will go to "Order Information" and the Return Link was found on the page. Is it normal ?

 

Why the Return Link will not happen when check the product from "Order History" Info Box but happen on Order Information page?

 

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Email:

ABC-STORE

------------------------------------------------------

Order Number: 6

Detailed Invoice:

http://www.abc.com/store/account_history_info.php?order_id=6

Date Ordered: Friday 25 February, 2005

 

Products

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1 x Speed 2: Cruise Control (DVD-SPEED2) = $42.0

1 x Microsoft IntelliMouse Pro (MSIMPRO) = $40.0

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Sub-Total: $82.0

Flat Rate (Best Way): $5.0

Total: $87.0

 

Delivery Address

------------------------------------------------------

Alex Wong

Unknown

Hong mkong, 0000

Hong Kong, Hong Kong

 

Billing Address

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Alex Wong

Unknown

Hong mkong, 0000

Hong Kong, Hong Kong

 

Payment Method

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Cash on Delivery

 

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:'(

 

Bds,

Alex.