Guest Posted September 6, 2004 Share Posted September 6, 2004 We've just found that the UPS Shipping module seems to have broken - does anyone else have any knowledge of this? The error on checkout_shipping.php is: Warning: fsockopen(): unable to connect to www.ups.com:80 in home/catalog/includes/classes/http_client.php on line 330 Thanks & cheers, mark Quote Link to comment Share on other sites More sharing options...
Guest Posted September 7, 2004 Share Posted September 7, 2004 Well, a bit more information. My service provider has done some bouncing around of things - we haven't put our finger on what changed and is causing the problems, but we're stilll fighting through it. Also, UPS has been helpful as well. Here's a little information that they provide as a checklist of items to check. Hope this helps. I've seen this error all over the forums, but no one has posted the complete solution. I'll try and provide as much info as I can here. Cheers... === UPS Email === Dear Mark, Thank you for your interest in UPS. We have received your e- mail requesting technical support. Mark, I do apologize for any inconvenience that this issue may cause. At this time we are not blocking any IP addresses from access the UPS OnLine Tools. Please refer to the information below to ensure that your Proxy Server and Firewall are configured properly. The following is a list of items that need to be configured into your firewall or proxy for UPS to communicate correctly. If these items are not configured as such, you may experience issues when attempting to access the My UPS.COM features, such as UPS Rates and Service, UPS Tracking or Address Validation. Please be aware that we are providing the following information so that your IT support staff may be able to successfully configure your IP proxy or firewall for successful, secure TCP/IP communications between UPS. 1. Set the list of trusted or non-restricted sites in your proxy software to all addresses employed by UPS. This is usually designated as *.ups.com or the entire 153.2 "Class B" IP network, which is controlled by UPS. 2. TCP/IP Ports 80 and 443 must be enabled for incoming and outgoing (bi-directional) communications. UPS not only sends information out to the server but the server sends information back. It needs to be able to get through the proxy in both directions. a. Port 443 is an industry standard for Hypertext Transfer Protocol Secured (HTTPS) message using Secured Sockets Layer (SSL). b. Port 80 allows for communications using Hypertext Transfer Protocol (HTTP). 3. TCP/IP Port 8080 must also be enabled for incoming and outgoing communications (bi-directional). This allows for access through a proxy server. 4. SSL 3.0 and 2.0 must be enabled in IE. This is configured in the "Advanced" section in your Internet Options. SSL is an industry standard for secured communications. This is used to protect your information while on the Internet. 5. DNS-LoopBack (if available) must be enabled. Quote Link to comment Share on other sites More sharing options...
Guest Posted September 8, 2004 Share Posted September 8, 2004 Things have been corrected! IPower is our host, and I've noticed that quite a few of you who have had this problem were also hosted by IPower. So, the bit of history is that they had moved some IP addresses around, our host was affected. I don't know the exact change that caused (or solved) the problem, but I have saved the server info page so that I know what settings now work. So, when this comes up again, and I'm sure it will, I'd be happy to walk through the php settings etc with anyone whos suffering. Cheers, me Quote Link to comment Share on other sites More sharing options...
Guest Posted September 10, 2004 Share Posted September 10, 2004 I spoke to Ipower and they said that they did nothing to fix your site and that they do not support OSCOM problems as the tech with 3 months chair time stated they handle server problems and that this problem is not there problem to deal with For anybody out there looking for a home to park there web site from personal experiance STAY AWAY FROM IPOWERWEB.com You have to fight to get help from a Supervisor who has more knowledge, The Techs will make every attempt to Block your access to a supervisor They will fight with you and try to make you think that every problem is your fault then admit later that ther server caused the problem after you look like an idiot. I personaly will cut my losses and move all 3 of my sites to a better provider K Roman WWW.PBH-Sales.com WWW.DVB4U.com WWW.Allsathelp.com Quote Link to comment Share on other sites More sharing options...
Guest Posted September 11, 2004 Share Posted September 11, 2004 Ipower has Repaired our Problem The Lead tech Changed the amount of memory Delivered to the application and Restarted the Server Thats it thats all 4 days of hell for something so simple Quote Link to comment Share on other sites More sharing options...
Guest Posted September 11, 2004 Share Posted September 11, 2004 Here is Ipowers Reply: Response (Marcel C.) - 09/11/2004 02:17 PM Dear Customer, Thank you for contacting iPowerWeb Technical Support. ?This problem has been resolved. We found that that the apache module associated with this php function was having fatal errors associated with memory allocation. I repaired it by changing the allowed amount of memory available to the application, tested it, then restarted everything. Your cart began functioning immediately. Please let us know if you encounter anything similar in the future. Customer - 09/09/2004 09:47 PM Warning: fsockopen(): unable to connect to production.shippingapis.com:80 in /home/pbhsales/public_html/dvb4u/catalog/includes/classes/http_client.php on line 330 Quote Link to comment Share on other sites More sharing options...
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