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VideoDude

USPS from U.S. to Canada

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I'm in Pennsylvania and have a customer in Canada who is trying to buy something. Here's what's happening. When she checks out she's given the following shipping options (I've added a number to each option for a clearer explanation of the problem)...

  United States Postal Service (1 x 0.6lbs) 

1) Global Express Guaranteed Document Service $35.50 

2) Global Express Guaranteed Non-Document Service $38.50 

3) Global Express Mail (EMS) $18.75 

4) Global Priority Mail - Flat-rate Envelope (Large) $9.50 

5) Global Priority Mail - Flat-rate Envelope (Small) $6.50 

6) Global Priority Mail - Variable Weight Envelope (Single) $10.50 

7) Airmail Letter-post $5.60 

8) Economy (Surface) Letter-post $5.20

Here's the problem... options 1 through 3 work OK. But if she chooses options 4 through 8, when she gets to the confirmation screen her choice is always replaced by option 1 "Global Express Guaranteed Document Service $35.50".

 

I've checked with USPS to make certain that options 4 - 8 are available to Waterloo, Ontario, CA. They are.

 

Anyone have any idea why the USPS shipping module won't retain the customer's preference?

 

Thanks!

VideoDude

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