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Hi, Just installed the CE Phoenix 18.104.22.168 version, change email format at my store from "OwnerName" <email@example.com> to firstname.lastname@example.org created a test customer account with email@example.com, send email via Tools/Send email, it show me sent successfully, yet firstname.lastname@example.org did not receive any email, however email@example.com did receive the error message as below: firstname.lastname@example.org host smtp.mailchannels.net [52.42.41.xxx] SMTP error from remote mail server after end of data: 550 5.7.x [BFD] Sender prohibited by SPF then chat with hosting company asking any setting with cpanel, but they told me nothing to do with them. I have this problem since I use oscommerce 2.2 version, can someone please help to fix this problem. Many thanks Lyn