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Using PayPal App v4.039 with Oscommerce BS Gold. For the first time I've had a customer complain the shipping rates are incorrect. In my logs, I see repeated "SetExpressCheckout" actions under her name. Within this, the correct rates are shown for her order as passing across to Pay Pal. HOWEVER, each attempt of hers is followed by an entry under a Pay Pal IP address called "CallbackResponse" that lists the basics of her order and then the following response: All of these rates apply to a single item order and not her order of four items. We have a shipping promotion on, basic table rate shipping goes to 99c when you order $99 or more. She was ordering $99, she said the 99c option would flash up then go away and be replaced by the single item $7.70 rate shown above. All I know is this customer was repeatedly trying to order using her laptop, but I do not know what browser or any other details. She tried for two days straight to repeatedly order and get the 99c shipping deal before I found out and offered her a Paypal.me link to complete the transaction without further hassle to her, so I don't want to badger her for more information. Has anyone seen anything like this?

Since now, everything has soaked in very well. My problem is with shipping. All products in our shop are the same weight so we needn't go down that route. All we want is 3 zones, these are UK, Europe, rest of world. Can anyone suggest the best route to achieving this? The website is http://www.theemjcompany.com Hope someone nice can help.