after almost a year of developing am now proud to present: Annoucement: BeezDesk CRM by MailBeez
http://addons.oscommerce.com/info/8957
Features BeezDesk CRM lite (free)
Customer Insight Plugin with CRM Pad (one-code-line ! installation on top of mailbeez)
customer centric overview of orders, purchased products, MailBeez Email history
extensible based on modules (hook in your own systems)
BeezDesk CRM Pro (very affordable)
multichannel Ticket system supporting Email, Chat, Facebook, Twitter and Phone
see all your communication right within your oscommerce admin (!!!)
answer on tickets right within your oscommerce admin
Notes, todos, reminders (CRM Features)
Customer analytics reporting
...and more
stay tuned! cheers cord