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MailBeez posted a topic in Add-Ons Developmentafter almost a year of developing am now proud to present: Annoucement: BeezDesk CRM by MailBeez http://addons.oscommerce.com/info/8957 Features BeezDesk CRM lite (free) Customer Insight Plugin with CRM Pad (one-code-line ! installation on top of mailbeez) customer centric overview of orders, purchased products, MailBeez Email history extensible based on modules (hook in your own systems) BeezDesk CRM Pro (very affordable) multichannel Ticket system supporting Email, Chat, Facebook, Twitter and Phone see all your communication right within your oscommerce admin (!!!) answer on tickets right within your oscommerce admin Notes, todos, reminders (CRM Features) Customer analytics reporting ...and more stay tuned! cheers cord