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lotusgirl

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  • Real Name
    Jen Denslow
  1. Hi- We are getting an error message during several of our transaction. The message says the script timed out while it was trying to post transaction results to it. This is what Auth.net recommends: Thank you for contacting Authorize.Net! This transaction resulted in a general error called an error 52. This error is explained below. When Authorize.Net is responding back to a script on your server our system waits 10 seconds for a response. If we do not get a response in 10 seconds, our server will time out and display an error page. In this case the customer will see the transaction results on an error page that Authorize.net generates. If this happens we will either send an e-mail to you indicating: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is a result of the attempt to charge your credit card. or The transaction will be declined within your Merchant Interface. The transaction detail will display (Unable to send notification to Customer). If the customer closes the browser window before we receive data from your script to print to the screen we will change the transaction response reason code to 52. To prevent these errors the first thing that you will need to look for is the order that your script executes. It is very important that something is printed to the screen before any other process is started. If your script prints to the screen first, we will recognize that you have received the transaction results. To resolve this issue: - Before doing anything else start writing to your receipt page. For example: print your page headers and the first part of the page body. - Check that your script permissions are correct and that it can accept an HTTPS POST. - Check that the script is not completing other functions before writing to the screen, such as writing to a database or sending emails. - Please check to see if there are different processes that are used in your script for approvals, declines, or errors. Check each process to be sure that they will write to the screen before any other functions. - Verify that your script is not using redirects upon receipt of the response from our servers. Redirects strongly are discouraged because they can potentially interfere with the process. On occasion, timeouts will occur that are outside of the control of your script or our servers. Typical reasons for these timeouts are Internet traffic, your server is overloaded or malfunctioning, or Internet routing issues. Depending upon your server location and what route is used to send data, it is possible that you may occasionally receive timeouts. So, how and where, please?! Thanks!
  2. lotusgirl

    QBI Quickbooks Import

    Hi- Whenever I import files it flashes very quickly to your orders have been imported instead of showing the progress bar and taking a couple of seconds. Then, the orders are nowhere to be found. Any thoughts? thanks.
  3. lotusgirl

    QBI Quickbooks Import

    Hi- I emailed an iif file but I'm not sure if I had the right e-mail address. I'm getting a little desperate to get this repaired. Will you let me know if you received the file? Thanks.
  4. lotusgirl

    QBI Quickbooks Import

    Hi Adam- Thanks for this amazing contribution. It makes my life sooo much easier on a daily basis. I have one problem. When any kind of discount or coupon is used (with ccgv), QBI won't import the order. I get the error message: The transaction is not in balance. Make sure the amounts in the detail area on the form for this transaction equal the amount at the top of the form. Then: Error on line x.: Can't record invalid transaction. Help! Thanks.
  5. Hi Adam- Thanks for this amazing contribution. It makes my life sooo much easier on a daily basis. I have one problem. When any kind of discount or coupon is used (with ccgv), QBI won't import the order. I get the error message: The transaction is not in balance. Make sure the amounts in the detail area on the form for this transaction equal the amount at the top of the form. Then: Error on line x.: Can't record invalid transaction. Help! Thanks.
  6. lotusgirl

    contribution capabilities

    I am asking about Discount Coupon Codes here. I have now asked this in the proper support thread. Sorry for the ding dong move.
  7. Does this have the capability to offer free shipping with a purchase of a certain $ amount? I am needing to accept vouchers from some customers and offer free shipping to others without overloading the site with too many contributions. Thanks!
  8. Does this have the capability to offer free shipping with a purchase of a certain $ amount? I am needing to accept vouchers from some customers and offer free shipping to others without overloading the site with too many contributions. Thanks!
  9. Does anyone know of a contribution that will accept multiple and different coupon codes or vouchers? We are working with a company that awards their clients with credits in 1,5,10, and $25 increments to be redeemed on our products. We need a contribution that would allow them to redeem $37 in credits or vouchers consisting of a 25, a 10 and two 1's. Thanks!
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