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sk8r

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About sk8r

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  • Birthday 11/18/1955

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  1. sk8r

    Linkpoint issues

    We are having issues with customers being able to use debit cards. Other CC's seem to go through fine, but Linkpoint doesn't seem to like debit cards. We have posted a notice on our checkout page stating that if they are having issues with their debit card, to try and use a CC instead. Any workaround for this?
  2. Ok, I've searched the forums to no avail. We are using the seo urls 5 contribution. Many times, our product names will be short, say 14, or 28 which is a model for us. What is happening is this: If you drill down by category, master page, then slave, you can purchase the items just fine. If you do a search for say "14" and it comes up in the search results, when you click on the result, you get a 404 error. We have changed the 'Filter short words' to '1' but still having issues. My question is, what in the world does having a short product name have to do with getting a 404 error? I am totally confused!
  3. sk8r

    how to get informatioon of CUSTOMERS

    We do not charge our customers CC until all of our products are ready to ship, which can be from 5-7 days at times. This whole PCI compliance thing has gotten ridiculous. If my website were to send the order first to say First Data to "Approve" the charge, 50% of my orders would never go through because the CC companies don't have all of the correct information on our customers. We find that even though our customers put in 100% correct information as to CC numbers, expiration dates, billing address, for some reason, the "Fraud Systems" kick out the order and we lose 50% of our orders. I can't have that. I need a way for the CC info to be accepted in some "PCI compliant" way and for us to be able to download the encrypted info into our Mail Order System, and then be able to process the card when it is ready to ship. Due to the weight of many of our products, or because the product needs to go by UPS instead of USPS, we need to be able to call the customer, or e-mail them to tell them that there is a difference in shipping, get their ok, then process their card. When it comes to returns, we need to be able to have this CC info in our system, encrypted so that we can process a return. Does anyone have a method of being able to do all of this?
  4. sk8r

    $2,000 sale shipped without payment!

    No, no, and no. We process over 150 orders per day. We import all of the encrypted cc info into our SCA conversion program, then download it into our M.O.M. software. All CC info is deleted in the admin portion of our site several times daily. By the way, this does not solve the shopping cart issue with no credit card info being asked for on some orders.
  5. sk8r

    $2,000 sale shipped without payment!

    All of the credit card info is encrypted and when we download the orders, we have an encryption key. We only process the CC's when the parts are ready to ship. We only use the website to obtain the order and cc info.
  6. sk8r

    $2,000 sale shipped without payment!

    I should delete this method then?
  7. sk8r

    $2,000 sale shipped without payment!

    Actually "Credit Card" and "Cash on Delivery" is active. Why "Cash on Delivery" is active I do not know!
  8. sk8r

    $2,000 sale shipped without payment!

    How do I find out which payment mod I am using?
  9. sk8r

    $2,000 sale shipped without payment!

    osCommerce 2.2-MS2
  10. sk8r

    $2,000 sale shipped without payment!

    I have not tried 20 times, but many customers have said the exact same thing; the site did not even ask for their credit card info. BTW, I live in Norfolk, VA. Cheers!
  11. sk8r

    $2,000 sale shipped without payment!

    We do not ship to Canada or internationally.
  12. sk8r

    $2,000 sale shipped without payment!

    For payment zone we have "none" chosen.
  13. sk8r

    $2,000 sale shipped without payment!

    What does that mean? What do I need to do to fix it?
  14. About 1 in 20 orders, my OSC store will not even ask for the customer's credit card info, it is as if the entire "Payment Method" is not even showing up. Does this happen to anyone else? The customer's order goes through all the way to confirmation, BUT WITH NO CREDIT CARD INFO ASKED FOR!!!!! :blink:
  15. I had this contribution installed. I am working with www.writeitonce.com to take my exported order file and convert it so that I can import it into my M.O.M. program. The problem is that currently it takes the orders from my OS file and encrypts the credit card. I need to know what algorithim is being used so that they can write the program correctly.
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