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I'm looking at things from a user experience viewpoint. I wouldn't want my customers to feel trapped in the checkout funnel. @burt floating modules would be great. It would be great to implement floating content modules
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What if the customer have a question during checkout? Not trying to challenge your logic. I hope you don't take it that way. The main reason I'm asking questions is sometimes I monitor Real Time activity in Google Analytics and I see customers enter the checkout process and bounce around from page to page. Many drop off altogether. So there's something grabbing their attention. I believe your addon will help with that. Also, I'm very excited about this addon and expect positive results. @frankl, @burt and @Tsimi what are your assessment to this particular reply?
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I understand your point. Keeping a logo would be nice. Looking at it in mobile if I hide the navbar there is no way to navigate to shopping cart for changes. Links to reviews, new products, etc are not needed during checkout. The goal I think is to remove access to other parts of the store to attempt to avoid distraction during the checkout process. In my opinion, I think all that is needed to be accessible during checkout is logo, shopping cart and contact us.
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@raiwa I've tested this out and I love it! One question comes to mind: How does the shopper navigate to the shopping cart to make adjustments if the navbar and headers are hidden? Especially on mobile screens which would cause the shopper to tap the back key several times. That could be annoying. I would suggest a floating "View Cart" button to reveal a popup shopping cart or go back to shopping cart page. Maybe a breadcrumb in case they want to add another product. Thanks
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@raiwa This addon takes aim at one of the issues I recently posted about why some shoppers abandon carts because of distraction. I don't know how long you were contemplating this addon, you delivered at the right time. We're approaching the holiday shopping season. Now maybe after you get some rest and relaxation a nice, clean, expanding/contracting one-page checkout needs to be looked at. I'm about to install this now.
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@MrPhil I use Recover Cart Sales module and I usually can associate first and last name with the carts. I'm aware of bots clicking buttons and adding things to carts. I wait a day or two before I determine the cart is abandoned and send an email.
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Never really imagine it working with PWA until I thought about I have @burt key system installed which allows guests to leave reviews. By the way, how does the Auto Credit script work @raiwa?
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@raiwa @tsimi Will this work with Purchase without Account? Thank you
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I like those ideas. A smooth user experience is the key. I've never encountered Google Address finder. Do you have module for it @burt?
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Great point. Thank you.
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@Tsimi & @raiwa For a future update, please consider confirming a bulk amount of points in the Customers Pending Points just in case the shop owners didn't do it when updating the order status. Maybe a check box by each. Everything is running smooth otherwise. Thanks
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Great points. Maybe using hooks on mobile screens to tell customers what's on the next page or what to do next. I've visited site where they've implemented one page checkout using tabs. As the customer completes one section, the next section expands. Also, there are options to go back and edit each section. It's mostly a 3 step process: Billing address, shipping address and then order confirmation where you would enter payment details.
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@MrPhil Thank you for that detailed and informative response! You bring knowledge to the table as always. Being detailed oriented is one key to success. What do you think about a one page checkout for BS EDGE? Do you think it will slow down the checkout process? I think it won't really speed up things but it will be more convenient because shoppers can avoid clicking through multiple screens which can be frustrating for those on a smaller screen.
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I show shipping costs just under the product's price. I don't know how it affected sales because I haven't done A/B testing. I try to incorporate as much of the shipping costs in the price as possible so I can present lower shipping price. When the big retailers can afford to have "loss leaders" where they lose money on some items just to gain traffic and cover the loss with more profitable items, it's hard to compete on that front. I use that as well. It seems to be the choice of most of my customers. @burt @frankl @LeeFoster Thank you for your replies. What about one page checkout? Do you think it will help? I do believe it will work for desktop and tablet but what about the much smaller smartphone screens?
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Hello, I ran across an article that shows recent online shopping statistics. While most of the data we're aware of but do we really understand it and apply it to our own shops? The piece that stood out to me were the top reasons customers abandon carts. Shop owners have little control over the top and bottom reasons. Or do we? For the top reason, retailers have to base shipping costs based on what they pay. I remember @burt touching on the subject of a one-page checkout in a thread he started. Burt has taken out some checkout steps in his EDGE edition. Also, @Mort-lemur taunting success with Recover Cart Sales. We all can agree that once we get the customer in the checkout funnel, we want them feel reassured and experiencing a comfortable and seamless process. Is it time for a new one-page checkout process for BS EDGE? What can we do to keep the customer's attention throughout checkout? Let's discuss! Attention @raiwa @Tsimi @frankl @MrPhil @LeeFoster @Dan Cole and whomever wants to participate.
