rfrangie

Hey all, Well i've got it working, but a couple of queries as shown in the following process: 1. Customer sends an enquiry to you 2. Enquiry gets logged in DB and marked as unread 3. I reply to the enquiry 4. Customer replies to that reply via there mail program 5. Enquiry gets logged as a new ticket with a new ticket number????? Is there a way to fix this?? Thanks in Advance Ray.