I posted this in another OSC forum and i don't think it quite fit the general topic behavior, however i think this could go here also.
I use the recover carts function and it works very well! - My question is this, is there an addon or system people use to know what type of abandoned cart it is?
I need to see the differences between a declined order that was attempted to checkout, or a cart that someone signed up with and just left, no actual attempt at processing.
I would like to have a way to know who tried orders and it failed, sometimes a processor might have an issue and by seeing declining cards as failed orders and not just people having left will help a lot... This way we dont have to put real cards or drop the back-end in test mode on the processor and see if its just not accepting cards for a moment.
Thanks again for any insight on how you handle failed orders, logging them, and general abandoned sales/carts.
-dead7