Paypal Retrieve Live Credentials error in PayPal Posted 22 hours ago On 10/29/2020 at 5:31 PM, jm2.solutions said: When I click the Retrieve Live Credentials button I get the following error. It's been like this for weeks. HELP!! I did the same procedure for a friend of mine a few weeks ago. His works fine. Thanks to anyone who can help me resolve this issue. Could not initiate the start account procedure. Please try again in a short while. Got a similar message after trying to reset PayPal details. Had to do them manually.