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osCommerce

The e-commerce.

AutumnTD

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Everything posted by AutumnTD

  1. Hey all, I've had this store running smoothly for almost a year. I have osCommerce -- it's been fabulous. We're running two shipping modules: UPS and Store Pickup (free for people who can come pick their order up). Every order has always listed the shipping method in its confirmation email and admin records. Even "Free Shipping" for orders over $200 at least says "Shipping: $0". But strangely, we just received an order that makes NO MENTION of shipping anywhere. The customer wasn't charged for shipping. Shipping isn't mentioned in any order totals on the confirmation emails or in the admin records. It's just... misssing... the way Sales Tax doesn't appear on out of state orders. I can find no reasonable explanation for this, beside the possibility that our website might be haunted. I've checked all the settings on the product and the customer. I've tried to duplicate the order with the product, using the customer's address as my address. It charges me shipping. I'm stumped. Has this ever happened before on other sites? Does anyone have any ideas for why it happened? Thanks, Sarah
  2. George -- Try turning on downloads, in the admin configuration panel. You'll find out right away if you have any errors with the folder configuration/permissions (many people do). But once it's on, your problem should be solved. It fixed it for me in that same situation. Sarah
  3. I downloaded the most recent contribution and used a few files from there. I got rid of the WYSIWIG issue by using their admin/mails.php. It just transferred back to plain text. All better.
  4. Hi Soren, Thanks for the reply. I'm still trying to troubleshoot as we speak. Yes, I did try your recommendations. Without attaching the header/footer it definitely gives some extra errors. Otherwise, though, my test subscription accounts have both first and last names included. Still have those errors. Looking around more, it looks like it may be related to these references (disclaimer: I'm a PHP novice. Just say so if I'm way off). admin/newsletters.php: (around lines 252-254) include(DIR_WS_MODULES . 'newsletters/' . $nInfo->module . substr($PHP_SELF, strrpos($PHP_SELF, '.'))); $module_name = $nInfo->module; $module = new $module_name($nInfo->title, $nInfo->content); Here it looks like we call up the proper module, whether it be modules/newsletters/newsletter.php or modules/newsletters/newsletter_subscribers.php, and we send it two variables: title and content. In the original code, modules/newsletters/newsletter.php receives those variables here: (around lines 13-20) class newsletter { var $show_choose_audience, $title, $content; function newsletter($title, $content) { $this->show_choose_audience = false; $this->title = $title; $this->content = $content; } And it works without error. But when we add in modules/newsletters/newsletter_subscribers.php, we expect more variables: (around lines 13-24) class newsletter_subscribers { var $show_choose_audience, $header, $title, $contenta, $unsubscribea, $unsubscribeb, $footer; function newsletter_subscribers($header, $title, $contenta, $unsubscribea, $unsubscribeb, $footer) { $this->show_choose_audience = false; $this->header = $header; $this->title = $title; $this->contenta = $contenta; $this->unsubscribea = $unsubscribea; $this->unsubscribeb = $unsubscribeb; $this->footer = $footer; } Seems like a good reason for this error to me. I don't know how to fix it though. Does this make sense to anyone else? I'm also still battling the WYSIWYG issue. It looks like I'm sending emails in HTML format, but I'm trying to just send them in plain text. I see no WYSIWIG box or instructions anywhere. Anyone know how I can get to plain text?
  5. Hi everyone. This contribution is great for what it does, but I'm having a number of problems with it. First off, do I need to install a separate WYSIWIG contribution to make formatting work? Currently, it will not produce line breaks in the received email unless I manually type HTML code for a paragraph break. This isn't going to be easy for the store manager to remember. I'm also getting this chunk of errors, which Bongo also mentioned: I dug around in the admin/includes/modules/newsletters/newsletter_subscribers.php file, but my PHP skills aren't sharp enough to clean up the problem. Can anyone help further with this one? I did notice, however, that it proceeds to send anyway and doesn't get any more errrors after that (Bongo, you said you had errors on the next page to). ALSO, I don't get those errors when I send the newsletter through the original form (not to subscribers). I'm also having a nice series of problems with the catalog-side administration, due to some missing files (subscription_center.php, and all of the four unsubscribe english files that are referenced elsewhere). The installation instructions seem to be cut off, too. I'd like to help clean up this release, so that the next people who download it won't run into these problems. I'm not really sure where to begin, though. Can someone help me understand these missing pieces?
  6. Strider - I have my order total sort orders set to the following: Discount Coupons - 760 Gift Vouchers - 9 Shipping - 2 Sub-Total - 1 Tax - 3 Total - 900 ...which is what the installation instructions suggested. I can't view the "tick to use gift vouchers" box on checkout_payment.php. I guess I still don't see the problem. Can you be more specific? Thanks for being such a great support on this thread. Sarah
  7. Goanna-- I'm having the same problem. Gift vouchers show up in the gift voucher bank. Checkout_payment.php shows the box for Redeeming codes. It works for coupon codes, but it doesn't for vouchers. They just go back into the bank, and aren't used in the purchase... It looks like the checkbox for redeeming gift vouchers is disabled somehow, and thus no vouchers can be redeemed. What could cause this? I'm about to go live, and hadn't tested the use of vouchers. Wish I had noticed this sooner!! Help! Sarah
  8. The store is set up with LinkPoint (aka yourpay.com, aka Express Merchant Solutions, aka First Data... jeez, does everybody own everybody out there?). Transactions seem to be going through alright with the LinkPoint contribution. It looks like the Authorize.net contribution, and others similar. But all of a sudden, we need to refund a credit card, and the store owner expects me (the developer) to tell her how. I dig around and deduce that the refund must be through the credit card company, and send her in that direction. They toss her around between 10 different help desk numbers, all claiming to have no answer. Finally, a rep comes out and says, "You have to initiate a refund through your shopping cart software. We don't provide any support for osCommerce. Their technical support or customer service should be able to show you how to do it. We can't help you." That was helpful. :( I downloaded the RMA Returns Contribution, and its installation is causing enough problems to drive me crazy. I haven't yet been able to walk through a transaction successfully to see what it can do. From the looks of it, though, it's just an interface and record-keeping program... not something that's going to connect with my payment module directly. So this is an urgent call to all you "technical support and customer service representatives" at osCommerce out there.... How can I refund this credit card???
  9. Hey, I'm not sure of the exact answer, but here are some places to start. Check your config files: includes/configure.php --and-- admin/includes/configure.php Make sure there are no paths to "admin" in anything that says "catalog". Then you can check your filename definitions in: includes/filenames.php and make sure there are no paths to "admin" where there shouldn't be. I'm sure someone on this thread can pinpoint the exact place, but this should get you started in the right direction.
  10. Justin - I think the answer to that tax question is in the admin panel -> modules -> order total. Try playing with the sort order. Do coupons come before tax calculation? You can click the coupon module in there, hit edit, and try tweaking those settings. I'm not sure which is the answer.
  11. Let's make a new infobox! My client originally asked me to take down the shopping cart infobox to reduce clutter. Since the gv code uses that box, I'm trying to hack together a new infobox just for the discounts and vouchers. I'm so close. The weird thing is that it's repeating the infobox header. Here's a screenshot: I started with includes/boxes/shopping_cart.php, renamed it to gift_certificates.php, and am using this code: <?php /* $Id: shopping_cart.php,v 1.2.2.9 2003/05/13 22:49:08 wilt Exp $ orig : shopping_cart.php,v 1.18 2003/02/10 22:31:06 hpdl Exp $ osCommerce, Open Source E-Commerce Solutions http://www.oscommerce.com Copyright (c) 2003 osCommerce Released under the GNU General Public License */ ?> <!-- gift_certificate_bof //--> <script language="javascript"><!-- function couponpopupWindow(url) { window.open(url,'popupWindow','toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,re sizable=yes,copyhistory=no,width=450,height=280,screenX=150,screenY=150,top=150,l eft=150') } //--></script> <tr> <td> <?php $info_box_contents = array(); $info_box_contents[] = array('text' => BOX_HEADING_GIFT_CERTIFICATES); new infoBoxHeading($info_box_contents, false, false); // ICW ADDED FOR CREDIT CLASS GV if (tep_session_is_registered('customer_id')) { $gv_query = tep_db_query("select amount from " . TABLE_COUPON_GV_CUSTOMER . " where customer_id = '" . $customer_id . "'"); $gv_result = tep_db_fetch_array($gv_query); if ($gv_result['amount'] > 0 ) { $info_box_contents[] = array('align' => 'left','text' => tep_draw_separator()); $info_box_contents[] = array('align' => 'left','text' => '<table cellpadding="0" width="100%" cellspacing="0" border="0"><tr><td class="smalltext2">' . VOUCHER_BALANCE . '</td><td class="smalltext2" align="right" valign="bottom">' . $currencies->format($gv_result['amount']) . '</td></tr></table>'); $info_box_contents[] = array('align' => 'left','text' => '<table cellpadding="0" width="100%" cellspacing="0" border="0"><tr><td class="smalltext2"><a href="'. tep_href_link(FILENAME_GV_SEND) . '">' . BOX_SEND_TO_FRIEND . '</a></td></tr></table>'); } } if (tep_session_is_registered('gv_id')) { $gv_query = tep_db_query("select coupon_amount from " . TABLE_COUPONS . " where coupon_id = '" . $gv_id . "'"); $coupon = tep_db_fetch_array($gv_query); $info_box_contents[] = array('align' => 'left','text' => tep_draw_separator()); $info_box_contents[] = array('align' => 'left','text' => '<table cellpadding="0" width="100%" cellspacing="0" border="0"><tr><td class="smalltext2">' . VOUCHER_REDEEMED . '</td><td class="smalltext2" align="right" valign="bottom">' . $currencies->format($coupon['coupon_amount']) . '</td></tr></table>'); } if (tep_session_is_registered('cc_id') && $cc_id) { $info_box_contents[] = array('align' => 'left','text' => tep_draw_separator()); $info_box_contents[] = array('align' => 'left','text' => '<table cellpadding="0" width="100%" cellspacing="0" border="0"><tr><td class="smalltext2">' . CART_COUPON . '</td><td class="smalltext2" align="right" valign="bottom">' . '<a href="javascript:couponpopupWindow(\'' . tep_href_link(FILENAME_POPUP_COUPON_HELP, 'cID=' . $cc_id) . '\')">' . CART_COUPON_INFO . '</a>' . '</td></tr></table>'); } // ADDED FOR CREDIT CLASS GV END ADDITTION new infoBox($info_box_contents); ?> </td> </tr> <!-- gift_Certificate_eof //--> It's referred to in column_right.php with this code: if (tep_session_is_registered('customer_id')) { $gv_query = tep_db_query("select amount from " . TABLE_COUPON_GV_CUSTOMER . " where customer_id = '" . $customer_id . "'"); $gv_result = tep_db_fetch_array($gv_query); if ($gv_result['amount'] > 0 ) { require(DIR_WS_BOXES . 'gift_certificate.php'); } } ...so, it ends up querying the database twice. I don't think that would cause it, though. That's just my sloppy php knowledge. In checking "view page source," the CSS class for the repeated header is "boxText", which I think is only defined in includes/classes/boxes.php. I'm lost. I'd love some help. A seperate infobox might be a useful thing to have around in this contribution, too.
  12. There is a function that allows the customer to use it when they are checking out instead of creating an account... that would allow customers to get a flat rate commission for each time their friends check out.... but i don't think it's set up to handle a percentage. As far as I know, it's the only referral contribution out there. Try digging through the contributions, though. Let me know if you find something with a better system. Good luck! sarah
  13. Yeah, there is: Referral Point System I just installed it and it works great. Each individual racks up points for how many people they refer, and those points are translated into a dollar value of credit, which you define in the admin panel. But that brings me to another question: Is there a contribution out there for requiring email verification? This referral system is very easy to abuse... Just create a million fake accounts with different fake email addresses and enter your own referral ID for each one. Granted, it's easy to get free email accounts, but it would at least cut down on abuse if we forced them to prove their emails exist. I know it gets in the way of shopping smoothly, but I can't think of any other way to protect the program. Ideas?
  14. Hi. Just go into the Admin Panel. Open up Modules and look at the payment options. Click on Credit Card and hit "Install". Click "Edit", and enable "split credit card" numbers if you like. Configure the rest the way you want. That should do it.
  15. I'm not exactly sure what you're trying to ask, Mike. By tools do you mean osCommerce tools? Or are you talking about tools as products you would sell (like woodworking tools)? osCommerce is a free software. You don't need to sign up for it. You just need to download it, install it, and customize it -- or hire someone to do that for you. Dropshipping is a service that many manufacturers offer, and you'd need to "sign up" through them individually. It sounds like you want to run your own store, take drop shipping orders, and make a profit on stuff you'll never have to touch. It's a great idea, and a lot of people are doing it. But running an online website isn't as easy as just signing up. To start, you can go to http://www.oscommerce.com and download the latest release. You'll also need a hosting provider with PHP/MySQL support, and a domain name. Finally, you'll need someone with technical skills... or a lot of patience for learning the work on your own. Good luck!
  16. I've installed Invship with 2.2 and had a few glitches. I tried to install the latest versions of Multi Vendor Ship (although not the enhanced) on top of it, and found a few more glitches. It feels so close to working right, but still so far away. Yes, I'm interested. And to be honest, I'm shocked that this project wasn't started and polished far earlier. Drop shipping is crucial to a huge number of online stores! How can OSC not support it?
  17. Hey guys, you're working on the contribution of my dreams right now. Please don't give up! Cleaning up MVS and streamlining it with direct vendor emails would be a godsend It's exactly what I'm looking for. I'm glad I found this thread... I was about to give up hope! Although--maybe someone on this thread can help me get through my current glitch. I installed "Individual Product Shipping Prices", thinking it did what MVS does. Then I installed MVS on top of it, but not the enhanced version. From what I'm reading, it sounds like the enhanced version is a combination of the two, but I'm also reading gripes that it doesn't calculate right. Well, here's what my combination is doing: Category A: I have most items listed for UPS. I could only figure out how to list Ground prices... no choices. Category B: I also have some items listed at flat shipping rates, which will be used for drop ship. - If a customer buys several items from Category A, it calculates fine. - If a customer buys several items from Category B, it calculates fine. - If a customer buys a few from each, it only calculates the drop ship prices. UPS rates are left out of the sum altogether. I'm new to PHP/MySQL, but I'm getting pretty good at following instructions to edit code. If anyone has any ideas for how my glitch can be fixed... even just the file I need to look at... it would be greatly appreciated. Thank you! Sarah
  18. P.S. I'm assuming that v3.1 is based on v2.0 and has all the same features, since Farrukh posted both. If I'm wrong on that, please tell me!
  19. Hey, I'm hoping someone can help me out with this. I just downloaded and installed Individual Product Shipping Prices v3.1. I have not installed the "Additional Shipping Prices" elements, because it doesn't seem important to my site. I was really looking forward to this feature, which is described in the v2.0 description: I installed all of the files included in the set (copy-pasting "indvship"-commented code when files already existed), and followed all of the instructions in included Read Me (but not for the "additional shipping prices". Everything seems to be running fine, except that at checking_shipping.php, I still have my other shipping options. Some of my products will be drop-shipped from their manufacturers, so limiting shipping options is necessary on those. What do I need to do to fix this? I'll appreciate any advice. Thanks, Sarah
  20. I'm in the process of fighting with a "down" server, so I can't do the poking around I intended to do for you... however, I can tell you're right there waiting for an answer, so I didn't want to leave you hanging either. Unfortunately, I have no solution. You clarification should open it up for someone else to reach in and help out, though. Good luck.
  21. Perhaps you can clarify your question. What final result are you looking for? By Front Page do you mean the Microsoft web development software? Or index.php? What is the Main Categories contribution supposed to do?
  22. Yes, I know this open source stuff is great! It's making everything I've wanted to do for a long time possible. Thanks for the tips! I will try them out. Once I get it running, I'll make a note on this thread about what worked best. In the meantime, more suggestions welcome! :)
  23. The client is a toy store. We'd like to list toys by both theme and age (and manufacturer, but fortunately that's already built in). Moreover, some toys will be listed under multiple ages. Is there a contribution that will let us do this? Right now, we're planning to hand-enter each product several times into the system, and that just seems terribly unproductive. I have a hunch I'm not the only who has sought this kind of support. However, I can't find a shred of info on it, either in the forums or the contributions. Help? Any advice will be most appreciated. Thank you!
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