Site suddenly "Unable to connect to database server!" - Why? "7mwjh2" error ID? in General Support Posted November 14, 2020 Thanks for the replies, much appreciated. We found out from the hosting provider the next day, they had moved the entire website and store to another hosting provider without advising my friend about it or asking her if she wanted it moved. We think that was the problem, we caught it in the middle of the move. Anyway NOW the problem is that we need to get into cPanel to make certain changes and to be able to update the SSL when it comes due, do backups etc, and when we asked for the new cPanel log-on info, her hosting company emailed her with this -"Our new server is not having Capnel, it's a highly scalable cloud server with bare Linux OS without any panel." Sounds suspect to me, I've never heard of a commercial web hosting provider that didn't offer some sort of management panel for users to tap in to, but I might be wrong as I always had web hosting accounts for multiple websites, and not just one site like this one my friend has. The site is now up and running on the new web host, and Builtwith.com say's it's Digital Ocean, but other WhatTech sites say it's hostgator, may they're the same thing now. Right now I'm trying to figure out how to check if cPanel is running the back of a site. Without access to the back-end / cPanel, we can't easily make some of the backups we need to do, plus other changes to some of the content and installing the SSL. If there's a tech guru here who can run a test to see if cPanel is on a certain IP address or website, that would help when we discuss this with the hosting provider. All this just reinforces our idea of why we need to move this site from overseas to a good hosting platform here in the USA. And then after the holidays, to a new ecommerce platform. Any suggestions welcome, many thanks..