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rebelsheep

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  1. rebelsheep

    Create New Account Problem

    Heatherbell - you are right - we don't need Gender do we (can remove this from the Create Account form) - not for our business, if we were selling clothes, say, then I can see why. DOB, again, probably don't need - but may (??) do vouchers on their birthday further down the line ?? Now I know that there isn't a bug in Create Account (as I first thought) - I am happy to start editing it - State / Province can be changed to County etc. Didn't want to start editing the code until I identified the original issue, no point building more code on top of buggy code (it wasn't in the end, fortunately). Thank you for your assistance Heatherbell & JcMagpie.
  2. rebelsheep

    Create New Account Problem

    Ok, thank you, I will consider the best option for us and do some more PayPal research.
  3. rebelsheep

    Create New Account Problem

    JcMagpie - that's great advice! Just so others know if they get a similar issue... I have just identified the problem after speaking to a customer who's transction failed.... Problem is with PayPal Express Checkout (or more specifically how I haven't configured it properly ??) In the Cart we have two routes to checkout. 1. Checkout button 2. PayPal checkout button If the NEW customer chooses route 1. they go through the full 'create an account', choose delivery, choose payment (PayPal), sent through to PayPal and back to the site with a confirmation of what the have ordered - all works ok. If they choose 2. then they are taken directly to PayPal, where I think (from what I could gather from customer) they login to PayPal, make payment, but then site 'hangs'. Even if I can get Option 2 work, I'm not sure how desirable it is... I would rather get the new customer to make an account (so capture all details, like Gender, DOB, tel nos) (and that is why we were getting customer records with this information missing!). Also Option 2 either misses off the delivey charge ( if Instant Update in the PayPal module is set to false) or includes it (if set to true) but in this case gives customer no warning of the delivery charge - it can't do we have just gone straight from cart to paypal with no other options. Am I right in this?? Ditch option 2? If so how do we keep PayPal Express, but ditch their button in the cart (while retaining it later in the Checkout Process after choosing Delivery option)? Is there an option in this in the PayPal module - I have looked, but as yet can't see anything that would do this. Or down I need to get down and dirty and recode the Cart page!?! How are others configuring PayPal / using it on their OSCommerce sites, what is the best way to configure it? As always, thank you for any advice.
  4. rebelsheep

    Create New Account Problem

    Hi JcMagpie, I have implemented the changes you recommended - please can you have a quick look to see if SSL is now fixed on your end of things. Changed htaccess and edited any pages that had any http:// links. Thank you. BTW - does it matter if a website is shown as non-WWW or WWW? Any practical differences or just personal preference?
  5. rebelsheep

    Create New Account Problem

    You have pointed out the issue with SSL on the site before.... When I test the site it is only the home page that isn't ssl - no matter where I am on the rest of site it stays in ssl. This is true for Categories, Products, any where in checkout, Account, Information Pages (contact us, Privacy) - eveywhere (apart from the home page). So I'm not sure how you got to a category level url without the https://. It is also why I didn't give high priority to changing the home page to https://, because, well it was just the home page which wasn't passing / processing sensitive information. However I take what you say as read - just because it behaves like this for me, doesn't mean it is for everyone else, and I will make the home page https:// now. When this is done - hopefully you won't see it dipping in and out of https:// What is the best way to make the home page https:// too.? - in htaccess file? In an OSCommerce file??
  6. rebelsheep

    Create New Account Problem

    Thank you boh of you. Will address SSL and the state/province problem. Will see how we go after that.
  7. rebelsheep

    Create New Account Problem

    OSCommerce - Phoenix v1.0.1.0 Website has been live for a few weeks now. Seems to be a problem with some users and 'Create Account'. We have noticed a significant drop in sales since upgrading (from a very old version of OSCommerce). Looking at the database - there seems to be a problem with new customers creating a new account. Please see screenshot. It shows that some customers are some how creating accounts without filling in the mandatory fields - eg. gender, DOB etc. See customerids 1841, 1844, 1855, 1856. How is this possible, what could be going wrong? Two of these customers report getting past the 'Create Account' stage, to the payment page - where 'clicking Continue (to go to PayPal) wouldn't let them go further'. I have tested the website on desktop and mobile in the following configs and creating a new account and making a purchase has worked for me every time: Windows 10 - Firefox Quantum 68.0.2 Windows 10 - Chrome v. 76.0.3809.100 (Official Build) (64-bit) Windows 10 - Microsoft Edge 44.18362.267.0 - Microsoft EdgeHTML 18.18362 Windows 10 - Internet Explorer 11 v.11.295.18362.0 Android v9 - Chrome v. 76.0.3809.111 on Motorola moto g6 play Is it possible for others to do a quick test on the site: https://notebookrepair.co.uk Perhaps use firstname: Test - so I know that it is you guys testing it, rather than a genuine customer! I haven't changed / modded the code for the checkout process..... should be 'out of the box' Phoenix code. If new customers can't create accounts on our site - this is very serious for us, so any help in identifying the problem is much appreciated. Thank you.
  8. rebelsheep

    Site Counter

    burt - I totally agree, I think a site counter is an anacronysm, outdated, pointless and naff. But client insists so...... ruden - thank you very much your links gave me the code to get a working counter again. Yuk! 🙂
  9. rebelsheep

    Site Counter

    I've just transfered an old site built on an old version of OSCommerce to a the Phoenix build. On the old site it had a counter in the footer for the number of 'site requests'. It was using the values stored in the 'counter' table in the database. How is the value updated in the counter table? Is the counter table part of the default installation of OSCommerce? If it is part of the default install - where is the setting / code to update the table - how do I switch it on? Thank you. (I have written code to write the value of the counter to the website - just not sure how to update it. Also if it is an existing feature, I really don't want to be writing my own custom code that might conflict with anything that is already there!)
  10. rebelsheep

    Products Price (Net) not applying Tax Rate

    Worked it out, thank you. I had to create a UK Zone, then change the Zone in My Store.
  11. Hi, We apply a tax rate of 20% to all our products. The rate is being applied fine in the shop front (Configuration -> My Store -> Display Prices with Tax = true). In Admin, when editing a Product I am expecting to see the Product Price (Net) to show the price including the tax. So I am expecting to see, for example: Tax Class: Taxable Goods Products Price (Net): 5.6400 Products Price (Gross): 4.7 but instead see: Tax Class: Taxable Goods Products Price (Net): 4.7000 Products Price (Gross): 4.7 Editing either field result in them having the same value. (In the above example, in the shop for this product the price shows as £5.64 - which is correct ---- it is just in Admin that there appears to be a problem). Advice appreciated.
  12. OK, I'll edit the .htaccess file to redirect home page from http to https. Thank you.
  13. Thank you everyone, that really helped. I needed to edit configure.php in admin too, as well as in the htaccess file as burt pointed out. JCMagpie is everything ok with the http and https now? My home page is http://notebookrepair.co.uk/index.php - the rest of the site seems to be under https://, so if I navigate to a product or go to the basket the address changes to https:// and says that site is secure. Do you think that my home page should also be https to give customers more confidence?
  14. Hi, I had a test site running at notebookrepair.rocks wanted to go live as notebookrepair.co.uk so changed the folder on the webspace from domains/notebookrepair.rocks to domains/notebookrepair.co.uk. Pointed the domain name on the server to the domains/notebookrepair.co.uk folder. Changed the configuration file for the database where OSCommerce is installed - changing any lines that referred to .rocks to .co.uk. The site works fine... apart from ADMIN. I can't get in to admin at all - just a blank screen. What do I need to reconfigure in OSCommerce so that I can get back in to admin (should be able to get in at notebookrepair.co.uk/admin). Thank you.
  15. I am OK testing Phoenix on 7.3.6. Because of time constraints, I'm using the ISP interface which only lets me choose crudely between 7.1, 7.2 or 7.3. I would like to see how Phoenix runs on 7.3, and if there are any issues due to PHP version, fix them. I see why you would recommend 7.3 and lower though 🙂
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