I was using this for quite a while, and I thought it was working well at bringing through sales, BUT... since it hasn't been working for me (i.e. hasn't been sending out emails anymore since turning on SMTP Authentication), I think I have found that this contrib doesnt actually do much for me anyway.
I will explain...
It hasn't been sending out emails for a few months now, but occasionally I would give it a try anyway. However, I just logged in to look at the report for Recover Cart Sales, and at the moment over the past 90 days, I still have a Recovered rate of 7.83%.
The 5th of December was the last time that I ran the part to send out the emails (still didn't work successfully - no error messages). Then, if I simply narrow it down to the last 30 days I only get 2 recovered carts, but that is still a recovery rate of 6.45% for that period (and those 2 people were had original carts on the 6th of december - so they weren't in the email-out through RCS that I did). They simply came back to the site several days later and finalised their order without any contact from myself (and especially no contact from RCS).
THEN, I go and do another send of all emails through RCS (Im guessing noone will receive them again), which I am guessing is meant to send out almost 300 emails to people with un-finished carts. Then the Recovered carts percentage drops massively, which is what is expected.
However, my point is that whether you email the people or not (or whether the emails work or not), there is still a high rate of people coming back to finish their order.
What does everyone else think? Has anyone actually been noticing REAL benefits other than what the report says?
I would still like to get it back running again to do some more testing to see the real benefits of it (as I probably didn't pay close enough attention to it previously when it was working). So if anyone has any idea on how to fix my problem then it would be great also.
Anyway, just my thoughts.