here is the reply to the question of what was changed:
what would cause it to not work, then I change the "0" to "1" and it worked, then stop working, then working fine now. they claim to have made no changes, yet it stopped working after I opened a support ticket, then after updating the ticket to explain I had it working, please change it back, it starts working again. the only change I have made since installing the add on was 0 to 1. I dont feel they are being truthful with me.
1 broken since install
2 I complained to host
3 I made a change-works
4 10 mins later-broken
5 I complained again
6 20 mins later it's working again