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RAC

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Everything posted by RAC

  1. Hello all Running bs Edge early 2017, I have the following error in public_html/shop/error_log : [09-Jun-2019 08:30:10 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/timezonedb.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/timezonedb.so: cannot open shared object file: No such file or directory in Unknown on line 0 [09-Jun-2019 08:30:10 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/pdo.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/pdo.so: undefined symbol: zval_property_ctor in Unknown on line 0 [09-Jun-2019 08:30:10 UTC] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module Module compiled with module API=20090626 PHP compiled with module API=20151012 These options need to match in Unknown on line 0 This error started out-of-the-blue on Sunday morning, presently the error log stands at 51MB ! I have made no changes to my website for around a month and my host assures me that no updates or installations have been installed on my website. Any clues as to what the problem may be? Thanks Shaun
  2. @BrockleyJohn @JcMagpie Thank you both. I have sent yet another long message/complaint to my lack-luster host, WHUK, (fyi). I am now looking for a new host, any suggestions anyone? I will await their reply, however I will not hold my breath. I will let you know what happens. Shaun
  3. I have just checked my error_log and found some differences. [15-Jun-2019 07:20:00 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/opt/alt/php70/usr/lib64/php/modules/suhosin.so' - /opt/alt/php70/usr/lib64/php/modules/suhosin.so: cannot open shared object file: No such file or directory in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/opt/alt/php70/usr/lib64/php/modules/sqlite.so' - /opt/alt/php70/usr/lib64/php/modules/sqlite.so: cannot open shared object file: No such file or directory in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: Module 'imagick' already loaded in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: Module 'timezonedb' already loaded in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: Module 'fileinfo' already loaded in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: Module 'PDO' already loaded in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: Module 'pdo_mysql' already loaded in Unknown on line 0 [15-Jun-2019 07:20:00 UTC] PHP Warning: Module 'pdo_sqlite' already loaded in Unknown on line 0
  4. Hello all @JcMagpie I am running php 7, I checked the red highlighted items and timezonedb was not ticked, so I have now changed this. I checked the php.ini file, and surprise surprise my old file had been replaced by a new file, on Sunday, when the error messages started. So I compared the two files and found one change : Current : #extension_dir = "/usr/local/lib/php/extensions/no-debug-non-zts-20090626" Old : extension_dir = "/usr/local/lib/php/extensions/no-debug-non-zts-20090626" When I changed the file back my website went off-line, hence the reason they changed the file. What update has my host done to cause this problem? So I can go back to them. Or is there another way?
  5. Hello Zahid @JcMagpie I have returned to my host yet again, they still insist no changes have been made. Hello Steve @241 I access cPanel through WHM. I have looked for /user/local/lib/extensions/no-debug-non-zts-20090626 and can find nothing. I am sorry I do not understand how to do a grep search, could you explain in simple terms please. How do I start this search? What text do I use? Where do I type this? Regards Shaun
  6. RAC

    Unable to reinstall app

    Hello chaps BS Edge 2.3.4, mid 2017 I have just attempted to reinstall this PayPal app after uninstalling from admin/paypal/configure/uninstall. I reinstalled and replaced all the folders/files within the package. The 4 paypal apps are there, but when I go to admin/modules/payment/install module, I get a : This page isn’t working www.retro-antiques-curios.co.uk is currently unable to handle this request. HTTP ERROR 500 Presently I have no other payments app installed. Any idea what I have done wrong? Thanks in advance, Shaun
  7. RAC

    Unable to reinstall app

    Hello again Zahid We must stop meeting like this. Thanks for your suggestion, I restored my installation from backup now everything seems fine. It may have been due to the pwa install, but as the PayPal app has the Guest Checkout, I will stick with this for now. Thanks again Shaun💀
  8. Hello all. I have a BS Edge shop (March 2018 version) that has recently gone live, and I am having issues with customers not being able to create an account. I have created several test customers with different browsers, (from my home computer), all seems fine, but my daughter, who lives 20 miles away, had problems creating her account that we thought we narrowed down to the drop down country selection, with UK as the only option! After a bit of faffing around selecting and re-selecting UK was able to create an account. However, when attempting to login with the correct u/n and p/w, was unable to login, when the continue button was pressed, the page refreshed to the same login page, with details filled in. I then attempted to create an account via a tablet using another different name, address and email, but could not get passed the sign up page, it just kept refreshing when the continue button was pressed, as if there is an error on the page, but there is no displayed message what the problem is, there are also no error logs. Another problem noted was that no email was sent to the new customer, emails were set up using SMPT, I have just reverted this back to sendmail, but have had no account creation so as yet do not know if the account creation email works, although I have sent and received a contact us email. Within the Action Recorder there are several entries in the contact us module, these messages have not been received. My site is UK based and I only offer delivery to the UK. (I have had several problems with international postage over the years, mainly through e-Bay, so now I only offer free UK delivery, my thoughts were that, as many of my products are unique, (antiques and collectables) if overseas customers wish to buy from me they can always use a UK based forwarding company). Any help will be appreciated. Regards Shaun
  9. Hi John Yes it could be old hardware/software. I have PayPal express installed so in future I will ask any customers having problems to use PayPal checkout . However will also install PWA.
  10. @BrockleyJohn This is a pre 2017 version of edge. Where do I find and change the field length?
  11. Hello Zahid, pm sent. Hi John I have seen PWA somewhere, is it part of edge or do I need to install? Regards Shaun
  12. Hello chaps. @JcMagpie, @BrockleyJohn, I am still having problems with some customers not being able to create accounts, these are three emails from the latest. 1 Hi The link to reset my password is not working i av registed on your site 2 times even though it says i am registered when i try to log in it wont let me ? Is there any other way i can putchase a item which is the wolf miners lamp advertized on your websitecan you helpthank youanthony 2 Hi Iam.having problems accessing my account i have tried countless times to log in but it keeps saying no imfo i reaquested to change my password but the link you sent me dosent work ? I am trying to buy a miners lamp on your site but even though i eventual registered with your site and tried to pay for the miners lamp it just wouldent let me is there any other way i can purchase the miners lamp ? Dispite numerouse attempts to log in your susteam wont let me thank you 3 Hi The problem i had was when i tried to log in on your site it kept saying incorrect password i even registered with another email address but again it said password was incorrect i tried to log in on my home pc and my mobile but it just wouldent let me log in to my account I have also had emails from PayPal it seems I am not able to receive HTML emails, when I receive these emails I am faced with php and ccs markup, with the message being imbedded within this text. 1 /* PP Sans Font Import */ @font-face { font-family: 'pp-sans-big-light'; font-weight: 100; font-style: normal; src: url("https://www.paypalobjects.com/webstatic/mktg/2014design/font/PP-Sans/PayPalSansBig-Light.woff") format("woff"), url("https://www.paypalobjects.com/webstatic/mktg/2014design/font/headlinedark/festivo1.ttf") format("truetype"), url("https://www.paypalobjects.com/webstatic/mktg/2014design/font/PP-Sans/PayPalSansBig-Light.svg") format("svg") } /* PP Sans Class */ .ppsans { font-family: 'pp-sans-big-light', 'Noto Sans', Calibri, Trebuchet, Arial, sans serif !important; } .ppsansbold { font-family: 'pp-sans-big-bold', 'Noto Sans', Calibri, Trebuchet, Arial, sans serif !important; } And 2 Hi Shaun We have tried to send you this email as HTML (pictures and words) but it wasn’t possible. In order for you to see what we had hoped to show you please click here to view online in your browser: Whilst checking through the Admin settings, in tools/security checks I found the following, how do I remove this, is it through .htaccess ? admin/backups/ Directory Listing admin_backup_directory_listing The /Shop/****/backups/ directory is publicly accessible and/or browsable - please disable directory listing for this directory in your web server configuration. Not sure if these problems are related. Regards Shaun
  13. Hello all. I have a bs edge early 2017 version. I am sure that I have mentioned this subject before, however I could not find it in a search of the forum! And recently it has been brought to my attention again. I have just started to create a facebook page, (i have never used facebook before) and when I include a link to my site I get a generic image icon and the following statement. RETRO-ANTIQUES-CURIOS.CO.UK Index Page Title | Retro Antiques Curios This is the description of your site to be used in the META Description Element See link. https://www.facebook.com/pages/category/Antique-Store/Retro-Antiques-Curios-1877804425861282/ This is really annoying and also looks very unprofessional. Where can I find, and how can I edit this page to show my company logo, and the META description of my site? Thanks in advance, Shaun
  14. Thank you Gary All changed and sorted 👍💀 On-On Shaun
  15. RAC

    KissIT Image Thumnailer

    Thank you for that Rainer. All sorted, back to the usual number of images👍 Regards Shaun
  16. RAC

    KissIT Image Thumnailer

    Hello Rainer I thought it would be something like that, I have searched through the admin side but can find no reference to gallery, only the Gallery Kissit, in admin/modules/content. would the original go under another name? Shaun
  17. RAC

    KissIT Image Thumnailer

    Hello Rainer, (Seasons Greetings). I have just installed your latest version on my Edge site, (Sep 16- Feb 18), now each product has double the number of images, (was 4 images, now 8). There are the normal images to the right of the product description, then there are another set below the description, but when viewing the images they all show. My admin/configuration/images Title Value Action Small Image Width 100 Small Image Height 80 Heading Image Width 57 Heading Image Height 40 Subcategory Image Width 100 Subcategory Image Height 80 Calculate Image Size true Image Required true KissIT Product Main Image Width 250 KissIT Product Main Image Height 250 KissIT min image size 25 KissIT Disable Image Upsize true KissIT Product Watermark Size 0 KissIT Watermark File Name RAC1.png KissIT Watermark position in image bottom-left KissIT min image width to apply Watermark 60 KissIT min image height to apply Watermark 60 KissIT missing image no_image_available_150_150.gif KissIT JPEG Quality 75 KissIT apply Background true KissIT Background Color 220,220,220. KissIT sharpen Thumbnail medium KissIT thumb directory thumbs/ KissIT Reset thumbs
  18. Hello Zahid I have checked the folder found in Admin/configuration, there are mainly stats there and files that were added before I added the "hello" code. I am still getting 1000 "hello" entries a day, now I have deleted the code from application_top.php, but they are still coming😖 Shaun
  19. Thank you John You are correct the logoff button shows in the header after you have logged in.🙄 Thanks again Shaun
  20. Hello Zahid @JcMagpie After some robust conversations with my host, my emails now seem to be working. This has caused great stress over the last few weeks and my head nearly exploded!! Going back to the error-log.txt, I am still getting “Hello errors!” (in great numbers), today I have even /* */ all of the text added to application_top.php, with no avail. What cache do I need to clear, and exactly how do I clear it? I have cleared the browser cache several times. Also I am still unaware why there is no log off button, there is a shop/logoff.php file, so is it just a configuration problem? Should there be a button by default? Or do I need to install one? If so can you point me in the right direction. Thanks Shaun
  21. OK I am in conversation with my host. But I still need to attempt to sort this smtp out. I have a new error message in admin/error_log [30-Nov-2018 03:25:28 Europe/London] PHP Fatal error: Uncaught LogicException: Function 'PHPMailerAutoload' not found (function 'PHPMailerAutoload' not found or invalid function name) in /****Shop/ext/PHPMailer/PHPMailerAutoload.php:36 Stack trace: #0 /****Shop/ext/PHPMailer/PHPMailerAutoload.php(36): spl_autoload_register('PHPMailerAutolo...', true, true) #1 /****admin/includes/classes/email.php(533): require_once('/home/shaun1d/p...') #2 /***admin/mail.php(52): email->send('J***D***', '****@hotmail...', '', 'info@retro-anti...', 'test') #3 {main} thrown in /****Shop/ext/PHPMailer/PHPMailerAutoload.php on line 36 line 36 spl_autoload_register('PHPMailerAutoload'); line 533 require_once(DIR_FS_CATALOG . 'ext/PHPMailer/PHPMailerAutoload.php'); line 52 $mimemessage->send($mail['customers_firstname'] . ' ' . $mail['customers_lastname'], $mail['customers_email_address'], '', $from, $subject); Shaun
  22. Hello Zahid My host states : Php mail function is disabled on our shared server because of security reason. We would suggest you kindly use SMTP authentication in your php mailing script. I used to have several work related websites using a WHUK reseller account, but now I only have this one. I guess changing host would be a sensible choice, and probably cheaper! I see the email problem as the most serious thing wrong with my site, without this working how can anyone run a site? I even experimented with the function __construct but this through a 500 error! After searching the forum this seemed my best option as there is a lack of install and configuration instructions with many of the other contributions. Regards Shaun
  23. Hi Steve Yes that file is there, that was the first thing I checked, <?php /** * PHPMailer SPL autoloader. * PHP Version 5 * @package PHPMailer * @link https://github.com/PHPMailer/PHPMailer/ The PHPMailer GitHub project * @author Marcus Bointon (Synchro/coolbru) <phpmailer@synchromedia.co.uk> * @author Jim Jagielski (jimjag) <jimjag@gmail.com> * @author Andy Prevost (codeworxtech) <codeworxtech@users.sourceforge.net> * @author Brent R. Matzelle (original founder) * @copyright 2012 - 2014 Marcus Bointon * @copyright 2010 - 2012 Jim Jagielski * @copyright 2004 - 2009 Andy Prevost * @license http://www.gnu.org/copyleft/lesser.html GNU Lesser General Public License * @note This program is distributed in the hope that it will be useful - WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or * FITNESS FOR A PARTICULAR PURPOSE. */ /** * PHPMailer SPL autoloader. * @param string $classname The name of the class to load */ function PHPMailerAutoload($classname) { //Can't use __DIR__ as it's only in PHP 5.3+ $filename = dirname(__FILE__).DIRECTORY_SEPARATOR.'class.'.strtolower($classname).'.php'; if (is_readable($filename)) { require $filename; } } if (version_compare(PHP_VERSION, '5.1.2', '>=')) { //SPL autoloading was introduced in PHP 5.1.2 if (version_compare(PHP_VERSION, '5.3.0', '>=')) { spl_autoload_register('PHPMailerAutoload', true, true); } else { spl_autoload_register('PHPMailerAutoload'); } } else { /** * Fall back to traditional autoload for old PHP versions * @param string $classname The name of the class to load */ function __autoload($classname) { PHPMailerAutoload($classname); } } And I am running php 7. Regards Shaun
  24. Please ignore previous post. OK, I have installed addon but emails do not send from admin contact customer, and the contact us page from my website on send, the page just keeps refreshing. Error log states [29-Nov-2018 04:28:00 Europe/London] PHP Warning: require_once(****Shop/ext/PHPMailer/PHPMailerAutoload.php): failed to open stream: No such file or directory in /***Shop/includes/classes/email.php on line 533 [29-Nov-2018 04:28:00 Europe/London] PHP Fatal error: require_once(): Failed opening required '/***Shop/ext/PHPMailer/PHPMailerAutoload.php' (include_path='.:/opt/alt/php70/usr/share/pear') in /***Shop/includes/classes/email.php on line 533 Line 533 is require_once(DIR_FS_CATALOG . 'ext/PHPMailer/PHPMailerAutoload.php'); Any Ideas?
  25. OK, I have installed this addon but receive a HTTP ERROR 500 when attempting to send a customer email from admin. Also the same error when using the contact us link from my website. My admin error log gives [28-Nov-2018 05:25:05 Europe/London] PHP Warning: require_once(****Shop/ext/PHPMailer/PHPMailerAutoload.php): failed to open stream: No such file or directory in /****admin/includes/classes/email.php on line 533 [28-Nov-2018 05:25:05 Europe/London] PHP Fatal error: require_once(): Failed opening required '/****Shop/ext/PHPMailer/PHPMailerAutoload.php' (include_path='.:/opt/alt/php70/usr/share/pear') in /****admin/includes/classes/email.php on line 533 [29-Nov-2018 04:02:02 Europe/London] PHP Warning: require_once(****Shop/ext/PHPMailer/PHPMailerAutoload.php): failed to open stream: No such file or directory in /****/admin/includes/classes/email.php on line 533 [29-Nov-2018 04:02:02 Europe/London] PHP Fatal error: require_once(): Failed opening required '/****Shop/ext/PHPMailer/PHPMailerAutoload.php' (include_path='.:/opt/alt/php70/usr/share/pear') in /****admin/includes/classes/email.php on line 533 Line 533 is require_once(DIR_FS_CATALOG . 'ext/PHPMailer/PHPMailerAutoload.php'); Any Ideas?
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