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DebinScotland

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    Deborah Gibson
  1. Soooooooooo five days on since my comment and still nothing? Is anyone here? Is Harald still part of osCommerce? This is an issue that is greatly affecting my website and I was hoping it would be sorted out soon, especially since this thread was started more than three weeks ago. Any advice - or more importantly, working solutions - would be very much appreciated! Thank you.
  2. Hi all, I’m having the same issue too, though I didn’t know until recently that is was something having to do with mobile devices versus regular computers. Prior to this, all I knew was that some Paypal orders go through just fine, while others don’t – I’ve had customers contact me asking if their order is okay because they were sent back to the shopping cart with their items still in the cart and an error message at the top of the page. I don’t remember what they told me the error was, but I’m going to assume it’s the same one posted in the first post at top. They also don't receive any order confirmation from the site (though they do receive a payment notification from Paypal, as do I). I contacted two of the customers who had this issue and one was using an iPad and another was using a Samsung Galaxy tablet when they made the order. So just want to add more evidence to this thread. I can contact more of my customers that had issues if needed to see what kind of computer they were using. At a glance, credit card orders go through perfectly, and it looks like Paypal orders done on regular computers are fine, too. The problem is with mobile devices. I've had to shut down my site because my items are one-of-a-kind, so when someone purchases something but the item is left on the site (since that is what's happening when they use a mobile device - stock is not taken down from the website), I am left in the embarrassing position of having to tell the next person who 'buys' the item that it is actually not available, having already been purchased by someone else. It was making my site look very unprofessional, and my customers will start doubting me if this happens again, so I took the site down. Worryingly, this means no income for me! I'm really hoping there is a solution to this problem, because I'm losing my customers, my reputation, and the visibility in my field. There are only so many times I can apologize to people for my site being down before they move on to other online shops. Is Harald the owner of osCommerce? Where is he? I'm hoping maybe he's working on a solution but some feedback would be good. The lack of support doesn’t look good and this is an important issue, which I sure would like to be resolved, as I cannot open my online shop until this is fixed. Thanks!
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