Hi there,
I am not sure if anyone could help me with this.
I have a mod v2.3.1 and had add on theCCGV Credit Class Gift Voucher 6.0.
There are two things that is bugging me and sort of need a quick soln.
A quick background is that we do not have an automated payment gateway. We process the payment manually hence, we update all the order status manually.
So usually if the item is free, once the customer "makes payement" and assuming his total is $0 for his cart, the customer's status will be updated as Payment Processed and the customer can download the digital audio immediately.
1. However, the scenario here is that if the customer redeems the coupon/voucher and the total value is $0 for his cart, the customer's status is still marked as Awaiting Payment. Hence, I am wondering if there is a way to work around that if the total value = $0 and the customer's status will be updated as Payment Processed and the customer can download the digital audio immediately.
2. Is there anyway I can reset the customer's redeem status if they have an issue with the Gift Code.
Thank you in advance.