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Gary Tayman

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    Gary Tayman

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  1. Gary Tayman

    Shipping Shipping Help Help

    Okay, I guess I'm done. I found an instruction sheet within the ZIP file. I swear it's like programming an Apollo space module! Pages and pages and pages of code! Holy cow! Many years ago I was given a web space through my Sams Club Business Membership. I looked at the website; most if it was rather cheesy but the online shopping was great! So I started an online store. It calculated UPS or USPS shipping, all was wonderful. Then one day I was informed that Sams would no longer be supporting this., So I started looking for other sites and other options. I first tried Magento, and since I was learning it I ordered the book -- got the book, but it was for an older version and most of it had changed dramatically. Tried and gave up. Then I went to OS-Commerce. It was easy and straightforward, but one problem -- shipping. it was a major bugaboo from the start. Again I ask, as I have asked over and over and over, how do you run an online store without shipping? I asked on the forum, and got nothing but snarky remarks and belittlement. No answers. Can't run a store without shipping. But then, I found the Sams Club site got moved to Web.com and was still active. So what to do? ABANDON OS-Commerce with it no shipping mess and simply go back to the original site. A couple years later the Web.com site began to act up -- customers would get errors, just plain unreliable, and Web.com said it's because the software is old. Well, back to OS-Commerce. Surely they would not be so insane as to not have a viable shipping option after all this time, but I guessed wrong. Looks like they ARE that insane, or at least it appears such due to the lack of assistance I've been getting. Yes, I've perused the site for instructions, and yes, I've sent e-mails directly with no responses, and yes, I have tried, over and over and over again. This was one last ditch effort to get help, and I guess there Is no help to be had. Phooey! The problem is that I don't get that many orders anyway. It doesn't justify the million dollars in would take to get someone's attention. So I suppose I'll keep it as it is, and deny orders that exceed the shipping cost provided by the stupid table rate. Sorry if I sound like I'm getting an attitude, but enough is enough. I'll go to the computer magazines, tell them my horrible experience with OS-Commerce, and see if they have other options.
  2. Gary Tayman

    Shipping Shipping Help Help

    >>>>If you wish to DIY, be prepared to learn by googling and bear in mind that those that answer your posts here are giving you time by the kindness of their hearts. Usually, after downloading a zip, you unzip the folder. Then, using FTP software (e.g. Filezilla), upload to your server, maintaining the same file structure. That sounds logical enough, but what folder do I put it in? Can you give me a path? >>>>There are professional developers here that would do that if paid - nobody can do it otherwise. How much, and how do I go about this? I'll go this route if I have to, and BTW I checked to see what version OS-Commerce I had before asking, it tells me I have the latest.
  3. Gary Tayman

    Shipping Shipping Help Help

    I've done exactly that. It's not there. I DL'ed the USPS Module. I have it on my computer, download files, as a RAR.ZIP file. I suppose the next step is to upload this, or open it and upload the files, to some folder in my OS-Commerce section of my website. Since my server is Hostmonster, I checked with them, and they uploaded in in the right place for me, or so they say. But it's not there. They sent me here. Now seriously -- is there a step-by step procedure for grabbing a module, putting it on my site, and installing it? There must be thousands and thousands of users who have done this. It shouldn't be hard. But HOW DO I DO THIS?
  4. Gary Tayman

    Shipping Shipping Help Help

    HELP HELP! I don't have a PhD in computer programming, and hopefully I would think you don't need one to do the simplest of tasks. But months have turned into years, and I'm STILL having trouble getting OS=COMMERCE to work properly for me. I checked -- I first signed in back in 2011 -- NINE YEARS. HOW DO I FIX THIS???? Here's the issue: Everything about OS-COMMERCE has been wonderful and easy to use. Except shipping. It has been HORRIBLE! How in the Sam Hill does anyone run an online store without shipping? Yet here I am, out in the cold. Am I the only person in the entire world who is having this problem? Do I need to pay somebody to install something for me? I really need help. I have a grand total of two choices, flat rate and table rate. I've been using the table rate, and it sorta kinda works for some shipments, but when it charges $6 to ship auto parts to Switzerland there's a real problem, and I'm tired of e-mailing customers, asking for more money because OS-Commerce can't get it right. Solution: install another shipping module. HOW? I've bumbled around the internet and found the addon page, located a USPS Module and downloaded it. It's in an RAR ZIP file. Now what? Since OS-Commerce is installed on my Hostmonster website, I called them. Couldn't get through, but eventually got chat help. After quite awhile, he told me the module has been uploaded to the proper OS-Commerce folder. I don't see it anywhere within the Admin site. They told me to contact OS-Commerce; you will install it for me. Uh, here I am. Please please please please please please tell me what I need to do, besides chuck this whole thing and go to Magento or something else. Any help here please? Seriously, it has been NINE years, An e-commerce sire without shipping is like a car without wheels. HOW DO I DO THIS? Thanks.
  5. Gary Tayman

    Shipping problems

    Actually a USPS module would work, as the rates are close to UPS domestically, and it's what my supplier uses to drop ship internationally. So now I'll have to search and find the addons area, and see how complicated it is to install -- hopefully easy. Thanks.
  6. Gary Tayman

    Discount shippers

    Thanks for getting back with me. For whatever reason I'm not getting notifications of responses -- have to keep checking in. Yes, I've checked the notify switch at the bottom. Oh well. Actually, Shipstation is wonderful, now that I'm getting used to it, but there's no channel to OS-COMMERCE. BUT -- in my case, just about everything n the online store is drop shipped, meaning someone else does the packing, so it's better that I keep it separate anyway. Thanks again!
  7. Gary Tayman

    Discount shippers

    I'm wondering if anyone out there has had experiences, good or bad, with the various discount shipping outfits that are popping up. I have signed onto Stamps.com/Shipstation, with the guarantee that they support OS-Commerce. But now that I've signed on, I can't get any support whatsoever -- not happy. There are others, including Shippo and Pirate Ship, but I don't know what they support. Have any OS-Commerce users dealt with any of these guys? Does it work for you? I'm curious to know. Thanks!
  8. Gary Tayman

    Shipping problems

    I have an online store, in addition to my regular business, and I set it up using OSCOMMERCE. Most of the time I'm EXTREMELY busy, so it's not easy to spend time studying and trying to figure out how to do things. From the beginning, OSCOMMERCE has been great in every respect, except one -- shipping. Getting the shipping right has been a major pain, and once again it has raised its ugly head. The one method that works, most of the time, is Table Rate. For most orders it's pretty close. However for international shipping it's horrible. Case in point: I just received an order for a car stereo and speakers, shipping to Switzerland. OSCOMMERCE charged $26 for shipping. Using the USPS calculation, the price is more like $75. So here I am, embarrassingly sending e-mails, asking for an additional $49 to cover shipping cost. He may pay it, or he may cancel the order. There IS one thing that differentiates domestic from international. My supplier usually ships domestic orders using UPS, while international shipping is USPS. Do you have any suggestions for fixing this? Thanks!
  9. Gary Tayman

    USPS Trouble

    Setting up shipping modules for this has been an absolute nightmare! I posted another thread about UPS. For the time being I've given up on that, and just concentrated on the USPS Module. That one's not working either! If I sign on and buy something as a dummy customer, it tells me that USPS is not working and to call the administrator. On the USPS setup, it asks for my USPS ID and password. For the USPS website, I use my name and a password. Is there another ID besides this? I've triple-checked spelling and spacing; it's all correct. Since I've installed (and removed) a couple of third-party modules for UPS, might this have corrupted one of the OS-Commerce files to the point where USPS will not work? How can I test this?
  10. Gary Tayman

    Shipping Module or bust

    Jim, Thank you VERY much for your response! I am going to try out this module, and try again to get something from UPS. I really like OS-Commerce, and it seems to be fitting my needs, but this is one of just a few bugaboos that I'm trying to tackle. It's still under construction but customers have been finding it and placing orders -- the good news here is that I'm FINDING the bugs before I lose too much money. If I run into more problems with the shipping modules, I'll ask in a new thread. Thanks again!
  11. Just as the title suggests. My "old" e-commerce software (still active for the time being) allows me to process credit cards manually. I thought that newer software does not allow for this, but chatting with a friend, I found he's using a current e-commerce program that indeed provides for it. Can this be done with OS-Commerce?
  12. Gary Tayman

    Shipping Module or bust

    Actually the problem I have, and the concern that has me scratching my head, is not the origination location. Almost all the online orders originate from a place in California, and I can use that ZIP code for shipping purposes -- the few others would be close enough with their calculations. The problem is the ability, rather the inability, to ship via USPS for small items, UPS for most products in the US, and USPS for international. The only "Zone" arguments I see are within Florida vs. outside Florida. This is fine for sales tax but not shipping. With UPS and USPS modules working, I figure I should be somewhat close. If the software picks the cheaper of the two it's most likely correct. But the only UPS module I've found is written by a third party, and is a beta version, and is giving me all sorts of errors. Is it me? When setting this up, I'm asked to input my "XML Access Key" provided by UPS. My WHAT? I haven't the foggiest. For lack of anything better I put in my account number, but I guess it's not right. I spent some 45 minutes on the phone with UPS, and finally they told me they have no idea. So I've given up on the UPS calculation, which is not OS-Commerce anyway. BUT -- out of the OTHER modules which come with the program, how do I configure it so the shipping is something close to accurate, for UPS domestic and USPS international? Forget my own specific products, let's just talk big boxes and little boxes that EVERY online business ships out. How do I set it up? I've already tried the flat rate; it charged a customer $8.50 to send a HUGE box to Germany! No can do. I could live with a "table rate" for domestic, and USPS for international, but I see no way of disabling the table rates for international shipping. Answers?
  13. Gary Tayman

    Shipping Module or bust

    This is VERY frustrating! I've tried several other commerce programs, hated them all, then found OS-Commerce and I love it . . . . . . EXCEPT for one little problem. Shipping. EVERY order has had a shipping screwup, and everything I try makes it worse. The UPS Module I have is beta, and it has never worked for me at all. Flat rates, table rates, etc., don't cut it. Here's what I want to do: My site sells car stereo products, most of which are drop shipped from the factory. The criteria is this: very small parts, USPS Priority Mail. All other products, UPS for the 48 states, USPS Priority Mail for Alaska, Hawaii, and international. Sound familiar? Sound like what MOST merchants would want to do? I cannot find a suitable means of calculating shipping. EVERY online store has shipping; I can't believe OS-Commerce can't handle it. Is there a WORKING UPS module out there? Is there a Table Rate, or individual rate, that applies only to domestic shipping and not international? I never DREAMED that shipping modules would be this impossible. How do OTHERS do it? Suggestions?
  14. Gary Tayman

    Module for UPS

    Point taken, but there's another twist: I want to ship UPS domestic, and USPS for international. Playing around, I see that I can set Zone Rate using some set amounts, with zone 1 being USA. I'm assuming I can use two modules -- Zone and USPS, and US orders will use the zone rates, while international will use USPS? Am I on the right track? If I install the UPS module, is there a way to set it for domestic only, or does the customer choose? The reason I'm trying to figure this out is that I drop ship -- and my supplier uses UPS for all domestic and USPS for international.
  15. Gary Tayman

    Module for UPS

    Okay; I figured out the hard way -- found the add-ons, found the UPS Choice for 2.2 -- I'm using 2.3.1. In any case I uploaded the PHP file to my site. Installed it, and it's there but I cannot edit it. Please tell me, what am I doing wrong? Is this incompatible with 2.3.1? If so, what IS compatible? My main supplier ships everything UPS; I can't believe I picked an e-commerce package that can't recognize UPS!
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