First support level. That's where you talk to someone that knows even less than you do about the problem you are having and they put you on hold several times while they go ask someone else? :lol:
I'm starting off nicely with a support ticket and, if I haven't heard anything in 2 hours, I call and I'm not going to be so nice. This postal strike will be on for, at least, another week before they can be legislated back to work. I need another shipping option and a backup, just in case.....
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