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krdito last won the day on August 4 2013

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  1. 10 years after this original thread, I made the code change recommended in the top post by tc0nn, and it worked! My situation - my site is set up to default to the cheapest of two shipping methods, Priority Mail and Express Mail. Today, I decided to offer free Priority Mail shipping, but in making it free, the site now defaulted to Express Mail (certainly not the cheapest). After reading many, many threads on this topic, I stumbled upon this one, and my problem was solved! Thank you!!
  2. krdito

    Orders attached to wrong customer after payment

    To correct the problem I had with customer orders showing up under other customer's accounts (likely due to customers coming in from Google with the same session ID), I changed my site settings as follows: Force Cookie Usage = true Prevent Spider Sessions = true Recreate Session = true However, I am still having customer orders show up under the wrong account. Is there some other setting change that needs to be made? This happens about once per week and looks to be that the order from a customer who checks out without creating a account gets attached to a customer who created an account. My site does not accept Paypal, so it is not a Paypal issue in this case. Thanks for any help you can provide!
  3. krdito

    Shipping Insurance - 2.3?

    Peper - sorry to hear you are having issues too. Although our issues are different, I wonder if there is a problem with the module achieving the correct order total? I provided details and screen shots to the writer of this module. Unfortunately, neither he or I were not able to find a resolution for my issue, so I have manually correct the order total in the database : ( Would be interested to hear if you are able to find a fix for yours.
  4. krdito

    Shipping Insurance - 2.3?

    CORRECTION: The above post should say that the order "total shown to the patient on the checkout_payment and checkout_confirmation" page is INCORRECT in both places.
  5. krdito

    Shipping Insurance - 2.3?

    If I change the customer choice of insurance from true to false, the order total is still incorrect. It is correct on the order total show to the patient on the checkout_payment and checkout_confirmation pages. We don't use Paypal, so it is not a Paypal issue.
  6. krdito

    Shipping Insurance - 2.3?

    Here is an international customer's receipt, showing the incorrect order total: http://s198.photobucket.com/user/canyonchenille/media/insuranceexample.jpg.html Had the customer NOT selected international shipping insurance, the order total adds up correctly. What is really odd is when I look in the database in phpMyAdmin in the orders_total list, the line items are all listed correctly, but they don't total up to the correct amount. Thanks for any help you can provide!
  7. krdito

    Shipping Insurance - 2.3?

    Here is a link to the module setting in my Admin panel: http://s198.photobucket.com/user/canyonchenille/media/Insurance%20Module%20Settings.jpg.html I am working to get an example of a customer's invoice that shows the order total error and will post that ASAP. Thank you so much for your help!
  8. krdito

    Shipping Insurance - 2.3?

    If I send you a picture of the settings in my Admin panel and a customer invoice where the order total is not correct, will this help? This error only happens for international customers who select insurance.
  9. krdito

    Shipping Insurance - 2.3?

    I have been using this shipping insurance module since we launched our new site in August of 2014 and recently noticed that it does not add up the international insurance correctly. The customer is being overcharged less than a dollar, but I would like to fix it. Oddly, when I look at the orders_total in the database, each line item is listed correctly, but adding them up results in an overcharge to the customer. Any idea how to correct this?? Looks like it has been this way all along, but the overcharged amount was small enough (always < $1) , we never noticed it! BTW - Insurance for US orders adds up correctly, and international customers who don't chose insurance also receive the correct total. Thank you!
  10. krdito

    Purchase Without Account problem

    We have this same problem! Guest customer doesn't complete checkout, but comes back later to check out. Because the system has retained the customer info (i.e., not deleted because the customer did not submit an order), the system thinks the customer actually has an account and requires the customer to log in. Customer doesn't have an account, so they don't have a password and password reset doesn't work. Very frustrating for the customer! Daily, we check the database and remove these temporary accounts (easy to identify because password reset key fields says "NULL.") However, the issue is if the customer comes back before we delete their temporary account, they are caught up on the login requirement scenario as described in the first paragraph. Is there a way to fix this? Perhaps there is a way to add code to delete the temporary account if the customer does not submit an order after a certain amount of time? Thanks for any help you can provide!
  11. krdito

    New Order Item Status Contribution

    For me, I don't have a way to accurately report for accounting/tax purposes when a customer orders multiple items on an order, then returns one of them. If I make the enter order status as "shipped," then the total amount of the sale is reportable, not just the amount of the items that were kept. If I enter the order status as "returned," then none of the products kept are reported as sold. I wonder how others handle this? For accounting/tax purposes, I use the "Monthly Sales" report, which pulls based on the order status in the database, which does not have the ability to account for partial returns on an order.
  12. krdito

    New Order Item Status Contribution

    Would LOVE a contribution that would offer a separate status per item. My issue is how to handle the situation when a customer buys 2 products and returns 1 of them. Or, as mentioned above, one item ships, but another on the same order is backordered? This is an OLD thread, but maybe in the 8 years since it was posted, there might be more interest or knowledge on this situation? I don't know if enigma1's code actually works, but I plan to try it! :)
  13. I asked a question on this thread recently and, in doing so, discovered that I was not using the most recent version of this shipping module. We have now uploaded the most recent version, but have run into a problem. When we go to our Admin Panel and click to install the module there, the "Edit" and "Remove Module" buttons show. However, when we click the "Edit" button to enter our personal settings, all of the setting fields disappear, leaving us unable to enter our settings, thus rendering the module unusable : ( Has anyone had this problem or have an idea of how to fix it? The previous version of this module worked fine. Thanks for any help you can provide and let me know if you need other information in order to help : )
  14. It sounds like I may have posted on the wrong support thread. My sincerest apology (although if this module works, perhaps I should switch?). Thank you!
  15. Thanks for your reply. I am not sure what you mean by "clicking H" on signature confiramtion? I have the USPS module activated, with SC to be added for an order total of $250 or greater. However, when I add products to a shopping cart that total greater than $250, the shipping cost is the actual cost only and does not have the cost of SC added in.