I have been processing with this merchant for sometime now and as of late we had this one bad attack of a guy who stole a CC and attempted to use it on our site. We caught it right away but the bad part was that the charge still happened. I refunded them the real customer back the next day but since the merchant say this they flagged our business as "dangerous".
I spoke to them for HOURS on the phone and told me if I juice up security + find ways to allow less of this to happen I will be fine/reopen for business.
My plan is to find a module that will allow me to capture funds and charge them when I like (for example if someone orders I can wait till I get tracking and THAN charge the card). This will help me be a step ahead of the scammers. Also if anyone knows any other addons/programs that will boost security that would be great fully welcomed.
Thank you!!