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Mort-lemur

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Mort-lemur last won the day on May 23

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  • Real Name
    Heather
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    Female
  • Location
    UK

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  1. Mort-lemur

    Recover Cart Sale for CE

    will probably need a change to ensure you only email people who have agreed to newsletters - GDPR etc............ I stopped using recover carts for this reason.....
  2. I have just had a website removed from google shopping for shipping policy violations (the shipping of the product on the website did not match those set up in the shipping tables on google) This was an oversight on my part as I updated the shipping on the site but not on google......... BUT: I have sorted out the tables, but the man who phoned from google will not reinstate the site to shopping until the following is completed: 1) The cheapest shipping option MUST be displayed on the product listing page 2) The cheapest combined shipping must be displayed on the shopping cart page to visitors before they register or commit to buy via paypall express. Needless to say this is not such a simple task......
  3. Mort-lemur

    Paypal not registering Customer Name

    @wHiTeHaT No I dont seem to have problems like you mention, but my customers seem to all have quite short names...
  4. Mort-lemur

    Paypal not registering Customer Name

    @ruden Thank you, a couple of weeks on and your solution solved the problem
  5. This subject has got us all racing round (again) making changes to our websites to comply (or at least what we understand as complying). I seem to remember us all doing this with the cookie law..... This makes some interesting reading: http://barker.co.uk/cookielaw So lets do all we can but not get too paranoid........
  6. @puddlec Thanks for the link. A lot of my customers are old farmers who do not use the internet - so email etc is out of the question. The link ou provided gives details on recording verbal consent - which I will do in the order comments box when compiling their order. Anyone got any further comments?
  7. OK I think I am almost there, apart from one little thing that does not seem to have been covered. Scenario is that a customer places an order by phone and we then enter his order on our website (manual order maker and order editor) this allows us to produce the invoice and process his order as a normal web order - problem is that he will not have seen our privacy policy or any of our GDPR statements. The only way I can see round this is to read each customer a rather long and boring statement such as Any comments or alternative solutions would be welcome....
  8. @14steve14 Thanks for the info on the analytics opt-out tool - I have now added a link to the privacy policy to point to this. I have MATC installed at the checkout confirmation page which I point with links to the Privacy Policy and the Conditions of the website plus I have added text to the create account pages with links to our privacy policy. I also have the system set up to attach a pdf version of our terms and conditions, shipping terms and privacy policy to all customer order confirmation emails Many Thanks
  9. OK I think I have done all I need to do?? Stopped using Google Analytics and deleted the code (I dont use it much anyway) Revised my privacy statement using the examples shown here: https://ico.org.uk/for-organisations/guide-to-data-protection/privacy-notices-transparency-and-control/privacy-notices-in-practice/ Added an option in the "My Account" section for customers to delete their account Unsubscibed ALL customers from the mailing list Sent email to all customers explaining about GDPR, Giving them links to our privacy policy, delete account function and telling them how to re-subscribe if they so wish Added a mondial popup to the site informing visitors about our revised privacy policy.
  10. Mort-lemur

    Paypal not registering Customer Name

    @ruden Thank you - I have just made the changes - will see if it solves the problem over the next few days.
  11. Im taking a more proactive / drastic approach on this.... I intend unsubscribing everyone at a database level, then sending the email informing them that if they want to receive newsletters then to re-subscribe. I will also include a link to our revised privacy policy and a link to the account deletion page.
  12. Another scenario that I have been considering is that when a customer places an order by phone - we then enter his details on our site...... Im considering having a printed statement to read out to them regarding data collection etc.
  13. I guess we are al going to have to cease using Recover Carts Modules?
  14. I have noticed recently that an increasing number of customers are not having their name recorded when either logging in with paypal or checking out using paypal express. The name is captured in the Shipping Address and Billing Address but not under the Customer Address. Has something changed recently ? Im using 2.3.4 with the latest version of the paypal app and paypal express. attached is a screenshot showing the blanks from today and part of yesterday. Any ideas? Many thanks
  15. Mort-lemur

    Allowing Guest checkout

    Paypal express allows customers to purchase without typing their details on your site (they are passed from paypal) I think this is set in the paypal settings
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