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    Ray Crittenden
  1. rcritt

    FedEx - Web Services v9

    I use the international ground handling fee. Had to set it to 100% to get the shipping rate up enough to "almost" cover the duties etc.
  2. rcritt

    FedEx - Web Services v9

    Installed new one. It did change sort order to low to high. No change in the problem with ground shipping to Canada.
  3. rcritt

    FedEx - Web Services v9

    Tried this but there was no differrence in shipping cost shown at checkout.
  4. rcritt

    FedEx - Web Services v9

    Small number of add-ons. Just FedEx for shipping. Don't offer any other shipping method but do have COD add-on for FedEx. PayPal Web Payments Pro and Express. Discount Coupons. Minimum order add-on. Original installation was 2.2MS2. Found part of the problem. Had FedEx list rates chosen. Changed that to Account and the international air rates showed up. Turned error reporting on but did not show any errors. Domestic rates show up normally. So the major problem is that the internation ground rate to Canada is well under the rate charged by FedEx. Example: a 1.8 lb package valued at $66.00 shows a rate of $23.84 but when checked on FedEx website the rate is twice that much. It is like the shipping cost is sent without the value and import duties or whatever it is they call that.
  5. rcritt

    FedEx - Web Services v9

    I'm also having this problem. If you turn on international ground and turn off regular ground no shipping cost is added to the order. If you turn off international ground and turn on regular ground the shipping cost does not show up. The only way any cost for shipping shows up for shipments to Canada is when both international AND domestic ground is enabled. Other international rates such as international priority and economy show up as $0.00 for shipments to Canada. Also the contribution does not appear to send value statement to FedEx. Any help would be appreciated.
  6. After installing Discount Coupon Codes only one shipping option is shown in checkout where there should be 4 of them. Anyone have a solution to this problem? I am using FedEx only for shipping with contribution FedEx Direct.
  7. rcritt

    COD problem

    How then can you add a cost to the customer for COD???