Unfortunately almost all of our products have a "/" in their name.
Is there any particular code we can modify to simply fix the problem, or is excluding the file the only option. We don't want to exclude the file, we only want to know what codes need to be changed as you suggested. We wouldn't know where to begin with actually modifying the site. We assume it would be a modification to the search tool itself.
Security Pro seems to be helping a lot and is a very useful add-on, although its difficult to justify its use when so many customers search queries contain "/" and no results show.
Again we certainly do appreciate any help that you may offer, Thank you.