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osCommerce

The e-commerce.

lemon106

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    Nicole

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  1. Hi Debbie, you were so helpful when I was working with authorize.net/oscommerce issues last year, I thought you might be able to help me again! Here's what's going on: I use osCommerce with Authorize.net. For the two years we have been using them together, we have NOT been using an SSL certificate because the payment form goes through authorize.net. We were just migrated to a new hosting company that offered a free shared SSL certificate, so I installed it. Since then, the payments have not been processing through authorize.net. The whole checkout process takes place, but authorize.net never received information. When talking to authorize.net, they said that I probably need to change our cart over from SIM to AIM. I used your directions above (put DIRECT RESPONSE on YES and removed URLs for default receipt and relay response). In the first step: Delivery Information, the browser goes to: https://secure25.securewebsession.com/pamsm...4ab1b745aad3bb) In the second step: Payment Information, the browser goes to: https://secure25.securewebsession.com/pamsm...74ab1b745aad3bb. My understanding is that this URL should read and/or post to https://authorize.net/gateway/transact.dll In the third step: Order Confirmation, the browser goes to: https://secure25.securewebsession.com/pamsm...74ab1b745aad3bb. My assumption is that this URL should also read and/or post to the authorize.net gateway URL. When I click “Confirm Order” I am taken to the final step: Finish (relay response page). Before I took out the RELAY RESPONSE URL: https://secure25.securewebsession.com/pamsm...out_success.php our relay response page came up and showed https://secure.authorize.net/gateway/transact.dll in the browser. Since taking the relay response out, I now receive this error: "3,2,14,The referrer, relay response or receipt link URL is invalid.,,P,0,,,1.07,CC,auth_capture,,,,,,,,,,,,,,,,,,,,,,,,,,5FC8D709CE71B73CAD FCD39F6CC56EBB,ba489df42058425e8bee9d8df8aae324,57,20" Can you help?? In addition to this one error, I know the order is not going through authorize.net because 1) the items stay in the shopping cart and 2) I never receive any notification from authorize.net. Authorize.net also says they have not received any information. Thank you for anything you can offer!
  2. Debbie, I spoke with our hosting company to see if they could offer any type of help with this issue. They suggested that instead of changing our shopping cart over to SIM so that we could use authorize.net's SSL certificate, that instead I re-direct the payment form to a secure site that comes free with their hosting services. Here is what they suggest that I do: "Send data from your HTML form page. First, find the The HTML code for the payment form page that begins with a tag that looks like this: <form action="http://yoursite.com/cgi-bin/something.cgi" method="POST"> It is the action part you are interested in. This is the URL that the contents of the form will be sent to when the submit button is pressed. This is where you should use the https:// URL, so that the data is submitted over the secured channel. <form action="https://eggplant.site-secure.net/yoursite/cgi-bin/something.cgi" method="POST"> It is not necessary to load the order page itself over https:// since no one is interested in a blank order form -- you only need to specify that the data be submitted ['form action'] over SSL. Since most CGI's respond to a successful operation by returning HTML data [i.e. an order confirmation] this information will be returned down the same https:// channel that was used to submit the data." Well, that is all wonderful information -- but I have searched nearly every page in my catalog directory and cannot find the <form action=...> code. I'm guessing it is because our shopping cart is php instead of html. Could you offer assistance with this? I just need to know exactly where to put the secure URL code. I'm hoping this will keep me from needing to change over to SIM (since that is apparently becoming a headache of its own!) and keep our customers secure all at the same time. Thanks for any help you can provide, Debbie, Nicole
  3. Hi Debbie, Thank you for continuing to help me. I appreciate it more than you could ever know! For the Default Receipt URL, I used our homepage address, http://www.pamsmith.com (since it says that is where people would be directed to from their receipt) For the Default Relay Response URL, I used http://www.pamsmith.com/catalog/checkout_confirmation.php I also ensured that "NO" was selected for the Direct Response. Still, the checkout page immediately goes to our osCommerce payment form, rather than the authorize.net one. On authorize.net, I found a SIM Guide (http://www.authorize.net/support/SIM_guide.pdf) and tried to read over as much of it as I could understand. It seems that maybe my hitch is what I found on page 17, where it talks about "Requesting the Secure Hosted Payment Form". I do not know where on our site I should tell the system to go to the authorize.net payment form (whether on in the authorize.net settings, in our code on our FTP site, or in the admin section of osCommerce). The guide provides some code, but says that it is just dummy code and shouldn't be used. My two questionswith this are 1) how do I get the correct code and 2) once I do have the correct code, where in the world do I put it? :) I'm assuming it would go on the backend of our site via our FTP site - but I don't know where I would paste it. You said to make sure I have the SIM OSC module installed -- how would I check that and if I determine that I do not have it, how would I go about installing it? I have felt so on top of my game with this -- and all of a suddent I feel completely incompetent with what I am doing! :) Thanks for your help, Debbie. I really appreciate it. Nicole [email protected]
  4. I just re-read your message and saw that you were saying these settings need to be done in the authorize.net interface. With this new understanding, I went to authorize.net and added a URL (I used our homepage URL) for the Default Receipt, Relay, and Relay Response and I then went to the Direct Response option and selected "no" for the Delimited Response. After refreshing my shopping cart, it still came up with our personalized osCommerce payment form (not the authorize.net one) SO, I did what you suggested for AIM. I removed the URL's from the Default Receipt, Relay, and Relay Response and I then went to the Direct Response option and selected "yes" for the Delimited Response. I refreshed again, and it still came up with the osCommerce payment form instead of the authorize.net one. Perhaps I am not putting in the correct URL's or selecting the correct Delimited Response option. If you see anything I might be able to change or do differently, please let me know. Thank you! Nicole
  5. Thank you for your response. I'm so glad to hear you were able to get your issue sorted out -- it's amazing how frustrating it can get when there just seems to be no solution! I think that I need just a little more information in order to clear up our problem -- Here's some background. Currently, our osCommerce shopping cart is set to use our personalized payment process (ie our own payment page where the credit card information is provided, receipt page, etc.) but I'd like to use the one that goes through authorize.net -- so that they use our shopping cart, but then when they click order, it transitions over to authorize.net's Payment Form and Receipt Page. I've already made all of my personalization in authorize.net. Based on my conversation with authorize.net, I understand that our site must currently be set to AIM and if I want to use authorize.net's payment form, I need to set osCommerce to SIM. HOWEVER, according to your response, it sounds like it's opposite. Could you confirm which one I need to have it on in order to use the authorize.net default payment form and receipt? Also, if you have a moment, would you give me a few more steps in the direction of how to change it over? Currently, this is what I see in the edit portion of Admin > Modules > Payment > authorize.net: "Do you want to accept Authorize.net payments? True Login Username (Login username) Transaction Key (Transaction key) Transaction Mode Production Transaction Method Credit Card Should Authorize.Net e-mail a receipt to the customer? True Payment Zone --none-- Set Order Status default Sort order of display. 0" I don't see anything listed about Direct Response or Default Receipt & Relay Response URLs. Could you tell me where to find these selections? Thank you again - I really appreciate you taking the time to help a fellow osCommerce user! Nicole
  6. I hope you have found some assistance with your question! I wish I could help -- but actually have a question of my own. Someone set up a simple oscommerce shopping cart for us using authorize.net for the merchant account. I would like to use authorize.net's payment form (so that the SSL security is already paid for), but currently, our shopping cart is set to go to our personalized oscommerce payment page. I spoke with authorize.net and the man said that I would need to change our admin settings over from AIM to SIM, but I don't see any options to do that. Could you give me some instruction on how to make the change over to SIM? I have access both to our oscommerce administration page and also our FTP site. Thank you for any help you can give!
  7. Mike- When I try to purchase a downloadable product, I go through the order process and click confirm and then an error also comes up for me saying "There has been an error processing your credit card. Please try again." I am also using authorize.net. If you receive a response that help you, please post it so I can hopefully fix my issue also. Good luck!
  8. Hi! I am in desperate need of an authorize.net echeck module and the link posted above no longer goes to one. Can anyone help?
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