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zefeena

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Everything posted by zefeena

  1. zefeena

    website gone funny!

    when I open my interface, it says there is an error, and the usual list of modifications to orders, and new customers just joined is no more! I haven't changed anything, and it was okay this morning. Have I been hacked? I'm on this Plesk obsidian server and I don't have a clue what I'm doing anymore. Yes I do need a new website, but just been too busy and keep putting it off. Any ideas? thank you
  2. zefeena

    Moving to another platform

    I have been needing to re-vamp my website for about a decade now, but I've decided its really too much for me, so I'm contemplating either shopify or shopwired. The later is my preference as its in the UK, so I can call them! Does anyone have any experience of getting the csv files so they can move sites? I have their template for my product base, and I am tempted to just make customers re-register from the start. So think maybe just the product database will do, however, I'm not sure how to download it, as it keeps calling the file EP0000.csv.download so I am unable to open it in excel to compare it with their template. (template attached) I feel like I'm falling at the first hurdle! product_import_template.csv
  3. zefeena

    Moving to another platform

    Totally get that. I moved it without too much ado. I'm not too bad at the coding, and you guys have helped me so much over the years, but I have had endless problems with servers and emails not sending, and never been able to sort those things. Just not enough hours in the day! I still have my b/fs shop oscommerce, so I will keep my hand in - though his isn't so important! lol
  4. zefeena

    Moving to another platform

    Its not just the oscommerce. Its all the peripheral stuff. My website went off-line today, because error logs got to big they consumed all the memory and that was that. I didn't know whey it had happened and the host deleted the logs, so all is well - until next time. it just seems endless checking, and messing, and I'm doing nothing but work. The shop and hosting are all one, so if my website stopped working, I'd hope that firing off an email to someone would suffice - which I could do from anywhere without needing to sit at the computer for hours.
  5. zefeena

    Moving to another platform

    Hi, thank you. Apart from not having to do the programming right now, it also means if someone takes over, they won't either, and I eventually may want to retire!!! I've managed to export a csv file. Not sure yet if its sufficient, but it contains the image file name, so I also need to download all my images. I have previously used FileZilla ftp to move things on and off, but now I'm on this Plesk Obsidian control panel and I'm lost. I can see my image folder in file manager, and my images, but I don't see an easy way to get them from Plesk to my Mac, so I can re-upload them to the 'shop'. Why can't it just be click and drag?!!!
  6. zefeena

    Moving to another platform

    Oscommerce has served me well for a long time, and I'm very grateful, but I don't feel able to do any programming or maintenance anymore. I just want to concentrate on my business and a ready made shop, with a monthly fee, and SSl, payment processors already set up, is ideal for me now.
  7. zefeena

    website gone funny!

    Thank you. You were exactly right. apparently I'm using all my storage! And yes, they did have to sort it out, as I couldn't even get on the control panel to do anything. Not at all ideal
  8. zefeena

    website gone funny!

    osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed,
  9. zefeena

    Displaying orders (list)

    On the interface, it shows the orders and status as a list. It only shows 12 per page (Displaying 1 to 12 (of 16958 orders) Can someone tell me which file to edit so I can show 30 or 40 per page. It would make it easier for me to be able to see all processing orders on one page instead of having 3 or 4 pages to look through. Thank you
  10. zefeena

    Displaying orders (list)

    Thank you so much. Honestly thats been annoying me for years and that was so simple to fix! lol I'm on an older version, but the MAX_DISPLAY_SEARCH_RESULTS which affects catalog and admin. That's under admin > Configuration > Maximum Values 'search results' is still in there. That will make Monday morning so much easier! Have a nice evening.
  11. zefeena

    Customer Basket

    Hi, I have problems with my customers being unable to remove items from the basket, as it logs them off. No-one seems to know why this is happening or how to fix it, so I thought I'd try an add-on to edit the baskets at my side. I have a stupid 'theme' (Dresscode) installed which is a botch, so I suspect thats why this add-on isbn't working. I do not have a folder called catalog, my shop is directly in the public_html. pics uploaded below are the name of the add on, the error message I get when I try to look at the baskets (I've installed it correctly, I believe), and the part of the code in the header file, it seems to have an issue with. Any advice? thanks
  12. zefeena

    Customer Basket

    I didn't find a way to delete more than 500 items at the same time, but I've gone through and cleared all the baskets. Thank you so much. It will at least buy me a little time being able to do this. Have a nice day.
  13. zefeena

    Customer Basket

    That sounds promising! Is there a way in php_admin to clear ALL baskets in one go. I have stock control issues where (somehow) people manage to buy stuff I no-longer have, presumably as its already in the basket.
  14. zefeena

    Customer Basket

    Hi, Totally agree. I purchased new hosting and linked to another domain a few days ago. I'm just waiting on the host changing my hosting to 'Plesk', so I didn't want to start anything until its all done. I'm going to use the Phoenix and mess about with it for a while, with some help! I'm just trying to get a temporary fix. Currently, I'm deleting peoples accounts as its the only way to empty the basket! Some customers have been with me for a decade and made hundreds of orders, so I'd rather not do that for everyone!
  15. Hi, Hope you are all safe and well. I'm having a right old time here with endless website problems! For a while now I've notice people seem to buy stuff I no-longer have stock of, I presumed it was a stock control problem, but the other day someone checked out and turned the stock number to -7 (yes minus seven!), as it happened I had enough, but clearly its an issue. It is set not to allow checkout, so no idea how they did it. Today, people are having multiple fails checking out with both Paypal and wordplay, going round in circles and occasionally managing to checkout. I tried myself and I logged on with an item still in my basket from a while ago and no-longer in stock. I pressed 'remove' and it logged me out! It impossible to remove this item from my basket, and impossible to checkout, I presume other people will get this problem too, so no idea how to solve it, or why it has happened. I'm on an old version as per my signature. Any ideas? Thanks
  16. zefeena

    Remove Cart item - logging out user

    I'm still getting nowhere with this! I've noticed this error showing on my cpanel under 'server info' anyone have any clue what this means and whether it may have something to do with my 'problem'. thanks
  17. zefeena

    Remove Cart item - logging out user

    Thank you for taking a look. I have decided to get a completely new website built. This morning I remembered something similar happening before, and it occurred to me, that my hosting had just been renewed. I went onto my support tickets, and there was a conversation or two with my host about a similar issue 2 years ago, and it was related to the SSL cert renewal or something. The host fixed it last time, so I've asked them to take a look. Hopefully they will fix this for me for the short term, until I can get my new website up and running.
  18. zefeena

    Remove Cart item - logging out user

    Okay! So this seems to be some kind of cookie issue. If I add an item, it shows only that item in my cart, all other items disappear, if I click the cart, it makes me log in, and everything is back in! Every time I add something to the cart, everything in the cart disappears, only showing the newly added item. But as soon as I attempt to checkout, it asks me to log in and everything is there to be checked out! I'm not sure if this is a Mac problem. I'm still getting orders, so apparently everyone is not having issues. Can anyone who is using windows or a different browser, be kind enough to add a few items to the cart and see how you get on? You would need to register, but if you use a surname of TESTING, I'll just delete all accounts of that name later. thank you
  19. zefeena

    Remove Cart item - logging out user

    Is no-one else having this issue? I wonder if anyone on an older version could just try logging on and removing something from their basket to see if they too have the same issue. My website has been running for many years, this is a new issue, unrelated to anything I have done, so I'm pretty sure I'm not the only one affected. Undoubtably this problem will be causing a loss of sales. I would really like to find a solution. Thus far, the only solution is to delete the account and re-register (effectively emptying the whole basket), but those who have 100 items in their cart and want to get rid of 1 item, are not going to be impressed! Anything?
  20. zefeena

    Emails not sending

    My emails do not go out to customers. None! they do not get confirmation, reset password, nothing it seems. I presume this is my settings. But I have tried different configurations randomly and still no joy. I have emails: orders@domain and info@domain. both have forwarders set up to go to my aol email. I get nothing! I just tried to send an email from my aol account to orders@domain and info@domain and both went through and were forwarded to my aol account, so I presume I still have something wrong somewhere on my website and that its not a host problem. Can someone, tell me how I determine what settings I need to match my host, and where to change them, and what to? I've tolerated this issue for about 2 years and I get endless emails (to my aol address), from customers, asking for the password reset, order update etc, which is all wasted energy I can manage without if my emails work as they should. Thank you
  21. zefeena

    Emails not sending

    I tried making the email_test file, but it threw up errors, so I presume I didn't edit it correctly. I didn't really understand, what I was supposed to do with the file! Never mind, I think I'll give it up for the moment. thanks everyone for trying.
  22. zefeena

    Emails not sending

    Where do I put this script? is it a file I create, in which case, what do I call it and where do I put it? thank you
  23. zefeena

    Emails not sending

    I honestly don't think its ever worked since I changed hosts. They were restricting my emails, but I told them I need at least 100 per hour (or I'm going!), and they assured me they had updated it, but I have placed a couple of orders to myself and not had any emails.
  24. zefeena

    Emails not sending

    mine is a little different:
  25. zefeena

    Emails not sending

    I have managed to check the email. I can send one from 'orders@domain'. I think the problem may be in the my store. So do I need orders@ domain email for first and second email, and can the Send extra order emails be my aol email? thanks
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