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zefeena

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  1. zefeena

    newsletter never be able to send out

    apologies for the duplication!
  2. zefeena

    newsletter never be able to send out

    MrPhil, I'm fed up of trying to get sense from my host - see support screenshots! The order emails don't even send, and I get constant moans about that from customers. I have tried everything, and now given up! Unfortunately, all of this is really beyond me, and I have wasted so many hours on trying to get the emails to work, its easier for me to just respond to my customers personally when they email me about the lack of email! I have just joined Mailchimp (free) and uploaded 2000 email addresses from my newsletter csv file. I will probably get blocked as it seems a fair few people sign up (they have to tick yes to join the newsletter) and then decide when they get an email to report it as spam rather than simply unsubscribing! But hey ho, its worth a go!
  3. zefeena

    newsletter never be able to send out

    I have not tried to send emails from the cpanel, though ideally I just wanted to upload my entire list and simply drop everyone a quick email with an offer code before Christmas! It was just a one off really as I need to claw back my business as it seems I may have inadvertently allowed a competitor to steal my customer database a few years ago!
  4. zefeena

    newsletter never be able to send out

    I have never got my email to work since moving to my new host, and it turns out they don't 'approve' of marketing email! - which probably explains why nothin ever gets sent. I have over 3500 people who have subscribed (opted in voluntarily) to my newsletter - but I can't send any! I just thought I'd try the TinyLetter.com and first attempt they blocked me - I'm apparently too high a risk!!! TinyLetter is free, but part of MailChimp, so I concerned the same will happen if I try Mailchimp. I don't think it helps because I sell items for making bra and lingerie - not weird stuff - but apparently the TinyLetter folk don't wear pants! I need to upload my csv file and send a newsletter with an offer (ASAP!), has anyone uploaded a file of similar size? and been able to send without trouble? - if so which company did you use. It will literally be 1-2 times per year, so I am thinking of splitting the file into two halves, though could do without the added effort.
  5. this is sorted now. I suspect the host removed the old certificate after I informed them of the advice here.
  6. The host said this 'The SSL certificate, if it's taken from autossl, expires every 3 months. Normally, it gets automatically renewed, however, if there are redirections done on your website or other htaccess changes, letsencrypt ceritificate authority might reject it.I'm assuming this is what happened today, as the certificate expired and renewal didn't work. So I'm presuming I did in fact need to remove the old certificate first - which I didn't do. where would I find the old certificate? They have asked me to do the following - no clue what any of this means! Ping has started…PING van-creations.co.uk (91.148.184.26): 56 data bytesRequest timeout for icmp_seq 0Request timeout for icmp_seq 1Request timeout for icmp_seq 2Request timeout for icmp_seq 3Request timeout for icmp_seq 4Request timeout for icmp_seq 5Request timeout for icmp_seq 6Request timeout for icmp_seq 7Request timeout for icmp_seq 8--- van-creations.co.uk ping statistics ---10 packets transmitted, 0 packets received, 100.0% packet loss IP address 192.168.1.103.Traceroute has started…traceroute to van-creations.co.uk (91.148.184.26), 64 hops max, 72 byte packets1 192.168.1.1 (192.168.1.1) 3.773 ms 3.843 ms 3.977 ms2 185.44.251.41 (185.44.251.41) 16.146 ms 15.054 ms 15.975 ms3 core-mre1.quickline.co.uk (185.44.250.129) 20.003 ms 15.638 ms 15.465 ms4 core-mre2.quickline.co.uk (151.249.77.165) 20.064 ms 15.069 ms 15.931 ms5 core-lth1.quickline.co.uk (151.249.77.188) 23.947 ms 22.875 ms 28.101 ms6 202.88.80.arpa.orbital.net (80.88.202.244) 32.185 ms 25.531 ms 25.262 ms7 linx-224.retn.net (195.66.224.193) 27.989 ms 23.050 ms 32.216 ms8 ae0-1.rt.tlp.sof.bg.retn.net (87.245.232.126) 67.937 ms 71.175 ms 63.844 ms9 gw-belcloud.retn.net (87.245.240.133) 76.074 ms 65.663 ms 65.371 ms10 * * *11 * * *12 * I have to turn the wifi off the mobile, so it is connecting to my Vodafone 3g service, not through my home wifi, otherwise it won't connect to the site. No devices will connect to the site if they are using the home wifi. My Mac is actually plugged into an Access point which is connected tot he router via an ethernet cable. The AP has been installed for a while now, and I've had the same internet provider since 2015!
  7. Hi, a little off-topic I guess, but I'm really struggling to get any sense from my host, so I was hoping someone could help. This morning my partners website appeared to go off-line, when in fact it was only that we were unable to access it (any of it, i.e website/admin/cpanel) over our wifi. We were only able to access it over a 3/4G connection on our mobile phones. Eventually after much tennis email with the host, it turns out the SSl cert expired and wouldn't auto-renew as I had made changes to the htaccess file. I have now 'pressed' the auto renew button on the SSL over 6 hours ago, and I'm still unable to access anything over the wifi. The host is being unhelpful saying the site is working fine. Our mobile phone single is very poor, and the printers are on wi-fi, so its not possible to run our business from a mobile phone! Does anyone have any clue how we might resolve this? thank you
  8. zefeena

    Checkout confirmation blank white page

    Thank-you everyone I managed to find the correct checkout_process_fix.php you provided, and it seems to have worked Fingers crossed. I am just going to go and drink copious amounts of alcohol now! and thank you for that suggestion. I will certainly see if I can get hold of a back-up from 30 days ago, so I can at least revert to that if the fix hasn't worked.
  9. zefeena

    Checkout confirmation blank white page

    configuration files
  10. zefeena

    Checkout confirmation blank white page

    The order get to checkout_confirmation, the white screen appears on checkout_process and goes no further, no order is processed, nothing happens and the only recourse is to shut the site page, or press the back key (turning to checkout confirmation). ordering is now effectively stuck in a loop I was trying to get back to how it was a few days ago, and I can't figure out that. I have that many back-ups of files and when I download them they all end up in a download folder, so I've really lost the plot now. I looked back and before all this started the problem started when I put a 'returns' form on the site. in a folder called PDF. and added the few lines on my invoice - I didn't touch the checkout of other files. What I remember is that I couldn't get the pdf to load when I went to view it, but then I found it did actually load from the customer side, so I 'may' have been looking at the confirmation files (god only knows which one, as there are so many), to check the file path was defined correctly. http://sewingchest.co.uk/product_info.php?products_id=1270
  11. zefeena

    Checkout confirmation blank white page

    I did change my admin name - its wonderfully unguessable! The site is completely broken now and will not process orders at all. So I'm now absolutely desperate. This is my only source of income and the busiest time of year and my sales are now effectively zero. So please be patient with your instructions as I am very stressed and I get very confused at the best of times, right now I'm in melt-down/panic mode! [11-Nov-2018 07:59:56 UTC] PHP Warning: require(classes/payment.php): failed to open stream: No such file or directory in /home/(USERNAME)/public_html/checkout_process.php on line 45 [11-Nov-2018 07:59:56 UTC] PHP Warning: require(classes/payment.php): failed to open stream: No such file or directory in /home/(USERNAME)/public_html/checkout_process.php on line 45 [11-Nov-2018 07:59:56 UTC] PHP Fatal error: require(): Failed opening required 'classes/payment.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/sewingchestco/public_html/checkout_process.php on line 45
  12. zefeena

    Checkout confirmation blank white page

    I am working my way through this thread as the situation as worsened, and now the orders don't get placed at all - it just goes round and round (if you want to see the problem you can create an order and go through the rpocess using 'admin only' as the payment method - no money is taken, its the COD module that has been re-named) I looked at the quote above and there is in fact a 'local folder'. at public/includes/local all I have in it is a txt file contents as follows This directory contains local configuration information. It also must contain a file named configure.php that can be used to override the defaults set in application_top.php Remember to execute PHP commands the file needs to start with <?php and end with ?> There has never been a configure.php file in my install - obviously that had been missed! As for the definitiions. I do NOT have a catalog folder.
  13. zefeena

    Checkout confirmation blank white page

    I don't have a back up of the config file, I didn't do much to it. My emails haven't worked since I got a new host (or the newsletter), and I seem to recall changing a few settings n'my store' hoping that was the problem, so perhaps it has nothing to do with file changes (clearly the code is a mess, but it was working), I have just looked at this, and I'd set the top one to true, just tried it after changing it to false, with no joy, but is this possibly part of the problem: I'll have a look at the fancy invoice again tomorrow as I do not have a configure file in my 'local' folder, only a readme text file - but its always been that way, as I've definitely not modified anything in there.
  14. zefeena

    Checkout confirmation blank white page

    I think I changed it before though, as I think it said USA. Certainly it appears I made changes to the configure file this month.
  15. zefeena

    Checkout confirmation blank white page

    Can I ask about this bit of the error log message [09-Nov-2018 21:50:58 Europe/London] is that just a standard bit? its just one thing I did do (somewhere) is change the country from USA to Europe (by copying from a new install), as the time was always wrong on my order updates. could I have written this wrong in the configure.php?
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