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zefeena

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  1. zefeena

    Checkout confirmation blank white page

    Thank-you everyone I managed to find the correct checkout_process_fix.php you provided, and it seems to have worked Fingers crossed. I am just going to go and drink copious amounts of alcohol now! and thank you for that suggestion. I will certainly see if I can get hold of a back-up from 30 days ago, so I can at least revert to that if the fix hasn't worked.
  2. zefeena

    Checkout confirmation blank white page

    configuration files
  3. zefeena

    Checkout confirmation blank white page

    The order get to checkout_confirmation, the white screen appears on checkout_process and goes no further, no order is processed, nothing happens and the only recourse is to shut the site page, or press the back key (turning to checkout confirmation). ordering is now effectively stuck in a loop I was trying to get back to how it was a few days ago, and I can't figure out that. I have that many back-ups of files and when I download them they all end up in a download folder, so I've really lost the plot now. I looked back and before all this started the problem started when I put a 'returns' form on the site. in a folder called PDF. and added the few lines on my invoice - I didn't touch the checkout of other files. What I remember is that I couldn't get the pdf to load when I went to view it, but then I found it did actually load from the customer side, so I 'may' have been looking at the confirmation files (god only knows which one, as there are so many), to check the file path was defined correctly. http://sewingchest.co.uk/product_info.php?products_id=1270
  4. zefeena

    Checkout confirmation blank white page

    I did change my admin name - its wonderfully unguessable! The site is completely broken now and will not process orders at all. So I'm now absolutely desperate. This is my only source of income and the busiest time of year and my sales are now effectively zero. So please be patient with your instructions as I am very stressed and I get very confused at the best of times, right now I'm in melt-down/panic mode! [11-Nov-2018 07:59:56 UTC] PHP Warning: require(classes/payment.php): failed to open stream: No such file or directory in /home/(USERNAME)/public_html/checkout_process.php on line 45 [11-Nov-2018 07:59:56 UTC] PHP Warning: require(classes/payment.php): failed to open stream: No such file or directory in /home/(USERNAME)/public_html/checkout_process.php on line 45 [11-Nov-2018 07:59:56 UTC] PHP Fatal error: require(): Failed opening required 'classes/payment.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/sewingchestco/public_html/checkout_process.php on line 45
  5. zefeena

    Checkout confirmation blank white page

    I am working my way through this thread as the situation as worsened, and now the orders don't get placed at all - it just goes round and round (if you want to see the problem you can create an order and go through the rpocess using 'admin only' as the payment method - no money is taken, its the COD module that has been re-named) I looked at the quote above and there is in fact a 'local folder'. at public/includes/local all I have in it is a txt file contents as follows This directory contains local configuration information. It also must contain a file named configure.php that can be used to override the defaults set in application_top.php Remember to execute PHP commands the file needs to start with <?php and end with ?> There has never been a configure.php file in my install - obviously that had been missed! As for the definitiions. I do NOT have a catalog folder.
  6. zefeena

    Checkout confirmation blank white page

    I don't have a back up of the config file, I didn't do much to it. My emails haven't worked since I got a new host (or the newsletter), and I seem to recall changing a few settings n'my store' hoping that was the problem, so perhaps it has nothing to do with file changes (clearly the code is a mess, but it was working), I have just looked at this, and I'd set the top one to true, just tried it after changing it to false, with no joy, but is this possibly part of the problem: I'll have a look at the fancy invoice again tomorrow as I do not have a configure file in my 'local' folder, only a readme text file - but its always been that way, as I've definitely not modified anything in there.
  7. zefeena

    Checkout confirmation blank white page

    I think I changed it before though, as I think it said USA. Certainly it appears I made changes to the configure file this month.
  8. zefeena

    Checkout confirmation blank white page

    Can I ask about this bit of the error log message [09-Nov-2018 21:50:58 Europe/London] is that just a standard bit? its just one thing I did do (somewhere) is change the country from USA to Europe (by copying from a new install), as the time was always wrong on my order updates. could I have written this wrong in the configure.php?
  9. zefeena

    Checkout confirmation blank white page

    I have no idea where this is/would be defined! sorry.
  10. zefeena

    Checkout confirmation blank white page

    Thank you for doing this. I know its exhausting and frustrating as I am getting completely lost with what's happening here, but all your input is greatly appreciated. configure-2.php invoice.php
  11. zefeena

    Checkout confirmation blank white page

    It does seem its something relating to this fancier invoice. I use the invoice for a label for the package, usually printing it to an invoice sheet, with a removable label, I did alter the layout ages ago, but as far as I know it was fine, and those errors have only been showing up since 4 November, which may be when I added the text about the 'returns process'. I did struggle with where to put it, so doesn't surprise me if I messed it up, but would have thought replacing the file with the original from the fancier invoice, would have either sorted it, or at least thrown up a slightly different error, but the error log is still exactly the same. My actual invoices load up and print off fine, its just the white page the customer sees after payment that is the problem. [09-Nov-2018 18:53:29 Europe/London] PHP Fatal error: require(): Failed opening required '/home/username/public_html/catalog/admin/includes/languages/english/invoice.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/user/public_html/includes/modules/email_invoice/email_invoice.php on line 28
  12. zefeena

    Checkout confirmation blank white page

    checkout_process.php
  13. zefeena

    Checkout confirmation blank white page

    I'm not sure what it is. I went through the list of dress code files and there is nothing called that or anything similar, though thee might be something in the code of the files I guess
  14. zefeena

    Checkout confirmation blank white page

    it was this one I was seeing Online Merchant v2.4.0 Joli (Beta)
  15. zefeena

    Checkout confirmation blank white page

    I tried using the invoice from TSIMI and that still gave the same error/white screen. Removed that, tried your checkout_confimration file above, sy=till same error/white screen. error log continues to say the same thing.. Could it be anything I changed in here: (ignore all the AA's at the beginning, its just cos I pasted it into 'notes' to take out my username and admin file name <?php   define('HTTP_SERVER', 'http://sewingchest.co.uk');   define('HTTPS_SERVER', 'https://sewingchest.co.uk');   define('ENABLE_SSL', true); // secure webserver for checkout procedure?   define('HTTP_COOKIE_DOMAIN', '.sewingchest.co.uk');   define('HTTPS_COOKIE_DOMAIN', '.sewingchest.co.uk');   define('HTTP_COOKIE_PATH', '/');   define('HTTPS_COOKIE_PATH', '/');   define('DIR_WS_HTTP_CATALOG', '/');   define('DIR_WS_HTTPS_CATALOG', '/');   define('DIR_WS_IMAGES', 'images/');   define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');   define('DIR_WS_INCLUDES', 'includes/');   define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');   define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');   define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');   define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');   define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');   define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');   define('DIR_FS_CATALOG', '/home/USER/public_html/');   define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . '/download/');   define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/'); // define our database connection   define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty for productive servers   define('DB_SERVER_USERNAME', ‘database’);   define('DB_SERVER_PASSWORD', ‘PASSWORDr');   //define('DB_DATABASE', 'sewingchest');   define('DB_DATABASE', ‘database’);   define('USE_PCONNECT', 'false'); // use persistent connections?   define('STORE_SESSIONS', 'mysql'); // leave empty '' for default handler or set to 'mysql' define('CFG_TIME_ZONE', 'Europe/London'); ?>
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