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  1. Email Compliance = Junk Folders

    The X-Antiabuse seem ok - For privacy before posting I took my actual domain name out of the header and changed it to 'mydomain' , so the address is correct. I'll keep digging, hopefully it'll help others if they find themselves in a similar situation. Thanks for all the suggestions, sometimes it needs new sets of eyes to see and suggest things, so all feedback is welcome. Like I said earlier, the changes that were done were all to conform to the email guidelines and have all done exactly this, but it's these changes that have triggered this unknown quarantine by Microsoft, at least that's how it appears. I can't see anything wrong with the header and it's been 2 weeks since the changes. I think that it must be the new 'sender' IP's. The actual domains static IP's that are currently used to send the emails have never been used for sending mail so they're not on any blacklist, but email before was done from the shared hosts servers and they have a track record and presumably must be approved with hotmail. Hotmail seems to have a different system to gmail, yahoo and judge new IP's as guilty until proven innocent and put emails in a quarantine that overrides all their quality guidelines which my emails have passed. The emails are all rated as not spam. They seem to treat every mailer as if they are sending bulk emails, but ours are just used to contact customers about orders, password resets etc. This is why I'm guessing it's actually going to be more difficult to get out of this as Microsoft seem to need 1000's of clean accepted emails to be sent before their filters mark the sender as genuine and approve them. Seems that we are supposed to just keep sending until hotmail approves the Ip's if they ever do. Not a very professional solution. Has this happened to anyone else and if so how long did it take to fix? Did you change anything? Did anyone manage to get Microsoft to help as I've just got automated replies fobbing me off?
  2. Email Compliance = Junk Folders

  3. Email Compliance = Junk Folders

    This is part of the header. I can't see a problem, but maybe I've missed it. Passes each test and marked as not spam. Authentication-Results: spf=pass (sender IP is myIPAddress) smtp.mailfrom=mydomain.com; hotmail.com; dkim=pass (signature was verified) header.d=mydomain.com;hotmail.com; dmarc=pass action=none header.from=mydomain.com; Received-SPF: Pass (protection.outlook.com: domain of mydomain.com designates myIPAddress as permitted sender) receiver=protection.outlook.com; client-ip=myIPAddress; helo=mydomain.com; Received: from mydomain.com (myIPAddress) by Reply-To: info@mydomain.com To: Chris <receiveremail@hotmail.com> From: mydomain <info@mydomain.com> Subject: Test Organization: www.mydomain.com Disposition-Notification-To: mydomain <info@mydomain.com> Date: Fri, 16 Feb 2018 01:05:51 +0700 X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - myhost.tchmachines.com X-AntiAbuse: Sender Address Domain - mydomain.com X-Get-Message-Sender-Via: myhost.tchmachines.com: authenticated_id: info@mydomain.com X-Authenticated-Sender: myhost.tchmachines.com: info@mydomain.com X-IncomingHeaderCount: 24 Return-Path: info@mydomain.com X-EOPTenantAttributedMessage: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-Microsoft-Exchange-Diagnostics: 1;CY1NAM02FT007;1:Utu5WIeZZNLmOcWgiOvTNfVk9CFOUc8dMIglcCqSPQ2+OkfE7XyxKUlbVLKYUVBXGii6SynuNECuySYK/P6mSsExLBaXEzprJaZKclgvc0rz42pUKPtlKl7HmS5LAOa9 X-Forefront-Antispam-Report: EFV:NLI;SFV:NSPM;SFS:(98901004);DIR:INB;SFP:;SCL:1;SRVR:CY1NAM02HT215;H:mydomain.com;FPR:;SPF:None;LANG:; X-MS-Exchange-EOPDirect: true X-Sender-IP: myIPAddress X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:(444111557)(2400082)(82015058);SRVR:CY1NAM02HT215;BCL:0;PCL:0;RULEID:;SRVR:CY1NAM02HT215; X-MS-Exchange-Organization-SCL: 1 SpamDiagnosticOutput: 1:99 SpamDiagnosticMetadata: NSPM
  4. Email Compliance = Junk Folders

    Latest update: I reverted one of the sites back to bog standard oscommerce and tested : All admin emails received into inbox. Emails sent from Thunderbird email client still junked. Next I installed Gary's Dupe Headers Fix Now all emails junked. Makes no sense as the fix improved the headers. This is only happening with hotmail. They are doing the opposite of what is expected - for now at least.
  5. Email Compliance = Junk Folders

    This may be the issue: IPs not previously used to send email typically don't have any reputation built up in our systems. As a result, emails from new IPs are more likely to experience deliverability issues. Once the IP has built a reputation for not sending spam, Outlook.com will typically allow for a better email delivery experience. New IPs that are added for domains that are authenticated under existing SPF records typically experience the added benefit of inheriting some of the domain's sending reputation. If the domain has a good sending reputation new IPs may experience a faster ramp up time. A new IP can expect to be fully ramped within a couple of weeks or sooner depending on volume, list accuracy and as long as their junk email complaint rates are kept at a minimum.
  6. Email Compliance = Junk Folders

    Agreed it would make sense that DKIM should help as they are part of the email-validation system , but for me : DKIM record was added at the beginning of the changes and the emails were junked afterwards. Doesn't make sense that this happens as it verifies the origin of the email is from the domain name associated with it and not spoofed. SPF added and this approves the mail servers are permitted to send on behalf of the domain and in my case it is the my actual domain IP. The headers 'to' an 'from' match the domain in the above two records. The reverse DNS points to the domain of the sender in the header and in the SPF and DKIM records in my case. Can't be more transparent ........ perhaps Microsoft are wanting to up their sales of Office 365 to 'help' with potential customers email deliverability issues.
  7. Email Compliance = Junk Folders

    Thanks Gary. I've removed X-Mailer: osCommerce as per your changes. The email.php files are different to mine so I couldn't do those yet.
  8. Email Compliance = Junk Folders

    Thanks for the link - I'm not alone. It does look like the trust rating following the changes unless there's something that I've missed. Seems a strange way to do things when people are trying to improve emails per the guidelines. Something I read where Microsoft implied that if this happened and then you sent a lot of emails you could get the email address cleared more quickly if a lot of people whitelist the address. Strange when I look at the headers they are clearly marked by Microsoft as not spam.
  9. Email Compliance = Junk Folders

    Installed SMTP, sweet as thanks Tgely . The aim was to get my emails to comply with all the deliverability recommendations to make sure all of our customers got our emails. Try to future proof things a bit. Our emails are just used for order updates, very light use and the same ones for 15 years. Fixed all the headers to comply with the email recommendations. I've tested them with many online tools and they pass them all. Now the emails Pass DKIM, SPF, DMARC, Reverse DNS Since all these changes have been done my customers with Hotmail, Outlook, MSN are getting our emails put straight into the junk folder which didn't happen before. Even Microsoft analyzer has the emails passing all the tests above and a Spam Rating of 1 (lowest) 10/10 at www.mail-tester.com Clean as a whistle static IP to send from with Reverse DNS set up. Perhaps sending for the IP is the problem as although it's clean it's new to Microsoft and they do mention that this can happen until trust is built up, but they don't give a timeframe and offer no help on this as I've contacted them. I also tried using a business hosted email and the emails are still junked by microsoft. Anyone else had this happen to them and if so, how did you fix? It's just the microsoft hotmail, outlook etc emails that are the problem. I've also made these email changes on 2 separate websites and they have identical issues now. No real problems before 'fixing' things. I don't want to revert the sites back if it's just going to be like this for a week or two, but who knows how long. Anyone else had this happen and any ideas to try to fix?
  10. Change Size of Thumbnails on Product Info Pages

    Thanks for the suggestion Omar but I don't have Colorbox unfortunately as I use the standard OsC not Bootstrap as I use MTS. I'll look into one of the thumbnail contributions.
  11. Change Size of Thumbnails on Product Info Pages

    Hi there, yes I am uploading 2 images a 130 x 130 small image for the product listing and a 300 x 300 for the large image displayed on the product information page. When I add another large image of 300 x 300 that should show as a thumbnail it is actually displayed as the same size as the original product information large image. In other words it is not resized to a thumbnail. If I then add another large image then the thumbnail works and the 2 extra images are both displayed as smaller thumbnails. So, my issue is only when I upload 1 extra image it doesn't resize to a thumbnail.
  12. If I have just one additional image on the product information page the thumbnail is the same size as the main photo and there is no separation between the 2 pictures. It doesn't look so good. If I have more than one thumbnail their size reduces and they look ok. It's the same on the bog standard Oscommerce as I just tested it, so it's not any of my code that's messing it up. Is there a setting in admin, or can I alter one of the files that will set a size for the thumbnails? Thanks for any help
  13. Orders not being saved version 2.3.3

    This happens on half my orders. I even changed my PayPal settings to automatically redirect back to my website after completing the order,but half the customers must close the browser before being redirected back to the site as no order emails are generated,stock deducted etc. Does this happen to other site owners using PayPal Standard, or am I doing something wrong?
  14. QBI Quickbooks Import

    Having problems getting the new version for osC v 2.3.4 to work. I copied my old QBI tables into the database because the addon wouldn't create new ones. After this the QBI admin page is fine and correctly displays the 'New Orders,'Previous Batch of Orders' etc,but unfortunately the download buttons are not working and in the configure page I can't update any settings. I've reinstalled several times,but with the same result unfortunately. If others have got this working on v2.3.4 was there anything extra you had to do,if not then I can't figure out why it's not working for me. It's a great contribution which has served me well on v2.2,so I'd really like to get this up an running.
  15. Official PayPal IPN Support Thread

    When our default currency is changed from $ (USD) TO Euro the order email confirmation shows the products with the default store currency $ - the sub totals,shipping and totals are in the correct changed currency - Euros. Products ------------------------------------------------------ 1 x Keyrings - (Pack of 10 Assorted Colors) (KR001) = $9.82 ------------------------------------------------------ Sub-Total: €7.32(EUR) Registered International Air Mail: €5.93(EUR) Total: €13.24(EUR) This code seems to be pulling the default currency - ext/modules/payment/paypal_ipn/ipn.php : $currencies->display_price($order->products[$i]['final_price'], $order->products[$i]['tax'] Installed Version v and tried newer ones,but with the same result. Others have had this issue and I havn't seen any fixes ...anyone got a fix?