Ksimmonds

Hi there, I am hoping someone has a fix to my issue with the points and rewards v2. It is working except for the fact that although it states points used and comes off the order correctly it does NOT remove the points from their account. This only happens when they use pay pal. So if they use money order those I can see were redeemed, but with 95% of the people using paypal I have a problem. their points are accumulating and they aren't showing up as redeemed so I can't go in and manually fix the ones that have used points. Anyone have this issue and fixed it?? would love some help thanks

I thought I had posted this, but apparently I didn't My programmer has installed the points and rewards module V2. and it works, but there are some issues that we need some help on. 1. Apparently restrictions do not mean to exclude items from points being used. I need to have one category excluded from points being used on them. Any suggestions?? 2. When they click to use maximum points it takes some or all from shipping as well and leaves a negative number. The point redemption is set before shipping in the order total module but this is still happening. 3. Also, when we set to true for the specials to be restricted , the items do say points can't be used on them, HOWEVER, points are still being applied to them. 4. In admin, when you click pending points, and change to redeemed it will show clients order as delivered and clearly redemeed. However, when you click on customer points and their name it still shows all points and has not subtracted the redeemed points. Does this have to be done manually??? I would greatly appreciate any help , thank you so much

That would be great if you get the time to do that. I may be using the wrong terminology here. I am using the CCGV coupon part not the voucher yet. We haven't worked on testing that part yet. The coupon is the sample I have been showing. They can't get to this part of the checkout without adding their shipping info The install button on the right in the module that says install- when clicked does not install the box with editing info, that appears on the rest of the items ie: shipping, tax, sub total etc. All the others are editable and work fine. Not sure why that is

Thank you for the link Vger. However, all of the order total values update just fine. The Voucher is set at 740, and that is the only one that we cant change the sort order on. As I mentioned in this sample we have the sort order set to where we like it. I can place the CCGV to appear last, but the same issue is there. The disount/dollar amount still is taken from the total including the tax and shipping not after the subtotal amount. The discount coupon should be 2.99 not 3.66 Sub-Total: $29.98 CCGV Discount Coupons:nattestnot: -$3.66 Table Rate (Best Way): $4.00 WATAX 8.9%: $2.67 Total: $32.98

Yes the Gift Voucher is 740 , and it does take the amount off, it just takes it off the TOTAL order after tax and shipping rather than before tax and shipping. In the module to the right it has the Install button, but when clicked it doesn't install an edit. So I can't change the #740 to place it elsewhere, so we changed the placement of the tax, shipping, total etc around it. It still takes the discount off after the TOTAL amount.

We have done that, and it still takes the discount and the dollar amount of the entire order including the shipping and tax, even when it is set just after order sub total. Here is what it looks like: Sub-Total: $29.98 CCGV Discount Coupons:nattestnot: -$3.66 Table Rate (Best Way): $4.00 WATAX 8.9%: $2.67 Total: $32.98 This is the discount sample, and it should be taking 10% which is 2.99 Is there someplace in one of the PHP files that we need to change to have it take the discount and dollar amount when that is used to come off the sub total not the order total?? Thank you for your time.

Vger, Did you see my post #1783?? I really need some help. The discount and dollar amount are being taken after tax, and it needs to be before. We don't know where or how this can be fixed. We can't add any additional contributions needed until this is working out correctly. We really would appreciate your help. Kristen

well we got the ship to info back and the shipping. Now the next issue which I have posted elsewhere

My programmer installed this contribution last week and we have it working except for one little thing. I could really use some help since this contribution is very important. The issues are this: when using a dollar amount off, it is taking the amount off aftertax instead of before. Also, when the percentage voucher is used it is taking the percentage off the total after tax as well. We have tried changing the sort order, but the CCGV install button doesn't install and give an area to edit and therefore stays at the given number of 740 (close enough) so we made the tax, shipping etc come after. Example: 741, 742 etc. Still have the same problem. Is there a fix for this? I would love to start using this immediately. I love this contribution. Thank you Kristen

I posted a seperate question in general support, but really could use some help. My programmer installed the CCGV yesterday and it seems to be working. However, we did notice today that the ship to info on the invoice and order process email is blank and it is not allowing my table rate shipping to total shipping. Anyone here have any thoughts on how to fix this?? I really like this contribution and need to use it, but not if the shipping won't be able to function. Thank you

My programmer just added the CCGV yesterday, and it does work. Although we just noticed that it is not allowing the shipping charges to show up and add to the total As well as the ship to information is not on the invoices. Is there any suggestions on how to fix this? It would be very helpful, otherwise we will have to remove the contribution and This contribution is greatly needed. Thank you