Latest News: (loading..)
1 pointThis is the support thread for the Customer Service Portal https://apps.oscommerce.com/xihXD&customer-service-portal The primary goal of the Customer Support Portal is to allow osCommerce shop owners to allow their employees to work on order fulfillment and customer support inquiries without having to allow direct admin access. Additionally it serves as a full fledged order placement system that will work with a shops existing payment methods, as well as a couple of new payment modules that could be useful in case alternate means of payment processing are desired, or in person cash sales are needed. The Customer Support Portal also allows a true guest checkout option. No customer is created if this option is used. All customer information is stored only in the actual order information. There is a quick link in the Customer Portal Header menu that allows guest orders to be viewed separately from the rest of the store orders. Please note that in the ht_customer_service module settings there is an email field to fill out, by default it uses the store owners set email address. This email is used for certain functions within the Customer Service Portal, such as a placeholder email in guest account creation. It will always be populated on the guest customers information field, just to skip the additional step of gathering an email address from a guest. Whenever done with guest accounts, or even logging into an existing customers account always go back to the dashboard. This resets the session for that particular customer. If you are in a customers account, then you have to take on a session allowing you to access their info, the dashboard kills any sessions that are not related directly to you the customer service agent. If you are using the cash payment option, you will need to adjust the sort order of you order total module sp that the order totals and cash back amounts are computed correctly. Helpful Videos: https://www.youtube.com/watch?v=cwaid91cp1A&feature=youtu.be https://www.youtube.com/watch?v=dLgiD1FoTj4&feature=youtu.be Known issues: This plugin has been used in working shops for a number of years and proven to be stable. There are howver 2 issues I am aware of. 1) If a product in the cart has attributes, the update quantity field wont work properly. If a different quantity is desired, just delete it and add the correct quantity from the product listing itself. 2) I have not noticed this until testing on PHP 7.0, when using the cash payment option, the update button needs to be clicked twice. Feel free to post with comments or suggestions.
1 pointhttps://apps.oscommerce.com/m2hDP&rma-returns-system-for-osc2-3-4bs Full product returns system for osCommerce. Features · No core file changes needed, just upload to your store. · One click install. · Works with PHP 7.1 and Edge · Create returns from admin, or allow customers to create their own, or both. · You choose which order statuses orders must be at for customers to return items. · You choose how many days after ordering customers can return items from an order. · Includes issuing of discount coupons direct from the returns admin page*. · Includes Paypal refunds direct from the returns admin page**. Partial refunds OK. · If you require serial numbers to be entered this can be turned on in admin. You can also make serial numbers optional or compulsory. · Return items to inventory if you desire, just tick a box on the returns admin page. · Set a default restocking fee, and inform the customer when they fill in the return request. · Terms and conditions can be shown to customers before they fill in a return request, if so they must agree to continue. They can also have the terms and conditions emailed to their email address. · One click comments when updating orders. · Unlimited number of return reasons. · Unlimited number of refund methods. · Only logged in customers can create a return request. · Search for RMAs in admin by RMA Number, customer name, or order id · Will not create duplicate RMA request numbers.