Twice in the last two days, customers purchasing items with an order sub-total greater than $600 receive an error message from the USPS indicating "-2147219101 missing value for service"
If items are removed from their shopping cart, bringing the order total down to $600 or less, the USPS is able to provide a shipping quote for Standard Post, Priority Mail, and Express Mail.
We did not have this issue before the recent USPS changes at the end of January. We don't see where there is a dollar limit to which they can provide a shipping quote. The items are well under their weight limit of 70 pounds.
Anyone with any ideas on how to fix this? We don't want to lose these nice sales because of a shipping quote glitch!
Thank you so much!
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krditoMember Since 12 Apr 2010
OFFLINE Last Active Apr 04 2013 03:11 PM
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