krdito

Twice in the last two days, customers purchasing items with an order sub-total greater than $600 receive an error message from the USPS indicating "-2147219101 missing value for service"

If items are removed from their shopping cart, bringing the order total down to $600 or less, the USPS is able to provide a shipping quote for Standard Post, Priority Mail, and Express Mail.

We did not have this issue before the recent USPS changes at the end of January.  We don't see where there is a dollar limit to which they can provide a shipping quote.  The items are well under their weight limit of 70 pounds.

Anyone with any ideas on how to fix this?  We don't want to lose these nice sales because of a shipping quote glitch!

Thank you so much!

Last Friday (Jan 25, 2013), despite making no changes whatsoever, our USPS shipping module no longer provides shipping costs!  Instead of providing the cost for parcel post, Priority Mail, and Express Mail, our site shows the customer this error message on the checkout shipping page:  -2147219101 missing value for service

Thinking the error was due to the pending "rename" of "parcel post" to "standard post" effective today, we simply deselected this option, but the error remains.

We spent the entire weekend trying to find the reason for this error message, but to no avail.  We even spoke to the tech support people at the USPS, but they said it not an issue on their end.  We uninstalled and reinstalled the shipping module and verified our zip code is entered correctly.  We even searched the internet for this error message, but were not able to find an fix.

We are desperate for help to resolve this error message!

Anyone have any suggestions?  We have been shipping with the USPS since 2004 and have never had this error until last Friday.

Thanks to anyone who might be able to help!