I have just made a client's shop live. (osCommerce Online Merchant v2.3.4)
The only payment method available is PayPal standard, using the App (4.039)
So far two orders have been placed (and paid for), but neither of these have triggered an email to notify my client of the order. One customer has waited 4 hours and then paid for his order again.
The only evidence of the orders is: the PayPal balance is going up; administration > orders is listing three orders with a status of "Preparing [PayPal Standard]"; and administration > PayPal > Log is displaying some red "PS" entries.
How do I get OSc to detect the payment and trigger an email? (and change the stock level, empty the customer's cart?)
For the two manually detected orders, can I manually update OSc to trigger the email and empty the cart?
Where can I find advice on changing the order status to show that the items have been dispatched?
Times and sequence of events...
2015-12-07 00:22 order 8003 checked out by customer
2015-12-07 00:33 red PS _notify-validate in PayPal log (request data all good, response is empty)
2015-12-07 00:33 red PS _notify-validate [iPN] (request good, response empty)
2015-12-08 14:01 order 8004 checked out by customer
2015-12-08 18:00 order 8005 checked out by customer
2015-12-08 18:06 red PS _notify-validate [iPN] (request good, response empty)
Thanks,
Derek