I'm also facing similar issue. However, I don't even know where my secret word is on moneybookers account. When I emailed them, they replied that I can set up my secret word as less than 10 characters, lower case with no special character. I then put in six characters in OS payment module, but the test shows failed. I'm at my wit's end!
Best.
Aj
Below is the response I received from Moneybookers:
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Thank you for contacting Moneybookers Merchant Service.
Following up on your enquiry, please be advised that your secret word needs to be:
• Less than 10 characters long;
• Only lower case; and
• No special characters.
In addition, please note: once you set up and/or change your secret word, the system will not show that it is being changed. It will only display 6 dots on – screen due to security reasons. In really, however, the change will apply and you would have changed/set up your secret word.
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