magdalena

Thanks for your suggestions.

Jack_mcs, on 20 December 2011, 16:07, said:

To start, I do appreciate everyone's input. That being said, this is all I know. When I noticed the problem by site was blowing off with 404 or 505. This could be on the landing page, displaying the next page of products or in admin (e.g., adding categories).

When I asked Midphase they said I was exceeding the "memory cap" of 1.0GB. When I looked in my control panel the resource charts said I had unlimited bandwidth, disk and had a separate chart for memory. In the category of "nMem" I was exceeding 1.0GB frequently.

I wasn't aware this was happening, before, because I wasn't paying that much attention to the site due to my class load. The log that I looked at had it occurring for the last month, so it wasn't anything that had been done recently. This may have been going on for years, but I didn't see it because they just put the 1.0GB cap on when they migrated the server in the spring.

I have tried repeatedly to get Midphase to be more specific about the problem, with no luck. They just keep saying that is all processes happening within that account at one time. They have not suggested it was a bandwidth issue. I'm saying you guys are wrong. I'm just saying. I will bring up the memory per account vs. total server memory point to them.

I would wholeheartedly agree, something is up. I was trying to take the easy way out and just move to a host that was already known to run osCommerce with significant traffic/products and just upgrade to 2.3.1. Again, normally my site has several thousand products with small traffic (100-200 daily).

The problem I am having is that I am technical enough to understand what I am being told, but not experienced enough to immediately poke holes in every statement they make. Therefore, I am somewhat at their mercy.

Also, I have other accounts with these guys. What a mess.

Anyway, I will definitely try to find the problem. Midphase is suspect because my father has a very small shop running on another account (very low traffic) and his stats sometimes get up to 500MB. He's on a very clean version of 2.3.1. Something stinks.

In the meantime, I think I'll try site5 unless someone knows they suck. I tried to talk to siteground and it took me 11 minutes just to get to someone to answer any detailed questions, so they are out.

Thanks again for everyone's help.

DunWeb, on 20 December 2011, 15:59, said:

That's fine. I have talked to them many times. I'll do it again. I'll check the logs. The original question was I was already looking for a new service and was asking anyone for recommendations on a good hosting company that is running osCommerce. I will consider the other discussion satisfied at this point. Thanks for everyone's help. If you know a good inexpensive hosting company, please let me know.

DunWeb, on 20 December 2011, 04:14, said:

Thanks for your reply. It's not a bandwidth or disk space issue. It's a server memory issue, according to them. Can you point me in the right direction as to how to see if someone is exploiting a vulnerability? I have the KISSER enhancement, couldn't put that in yesterday because their servers were down.

Sorry for the late replies, the notifications went in spam.

Jack_mcs, on 20 December 2011, 04:07, said:

Yes. I've gone over this with the hosting company and looked at the resource usage charts. I have unlimited bandwidth and disk space. Thanks.