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subuno, on 05 November 2011, 16:28, said:
Manual review of the order and common sense is definitely one of the best things to do. However, manual review is costly in terms of time. There are many tools out there that will help speed up the process of manual review like discussed above.
Very true. It is definitely time consuming. So for larger order where you have more to lose, it can be worth every second, but for very small orders, it is actually better to just hit Ship or Refund.
One other thing to consider is, if you ship a bad order, and they get their money back, you lose the cost of goods, but if you just refund the order instead of shipping it, you lose the potential profit.
If the item is of little or no margin, refund the order, if it has a ton of markup, example: $20 order for a $2 part, take your chances.
