Hello,
With 1,000s of customers, there is always going to be someone that isn't completely happy, and it is unfortunate when they leave this type of a post. Fortunately, virtually everyone who has purchased it has been very pleased. Additionally, this forum is meant for support of the free version, and is not a place where those who have purchased the software normally leave posts.
The software actually has an automated installer and normally installs in less than a minute. The ionCube loader can be installed on a website with a mouse-click in the cPanel WHM. We are finding that 95%+ of our customers already have it, or QBI can automatically install it. There are a few hosts with servers that are running old software and are not well configured. Those hosts can normally install it when requested. If they can't, then it is time to look for a better host anyway.
Thanks,
Adam
www.qbisoftware.com