To add to my previous post, If you do click on redeem points and also use a method of payment other than the points .. the transaction goes through. And in your account page, you can see the points have been deducted. If you would like to take a look at this first hand my store url is: http://www.seasonedcorps.com/store/osc/catalog this is NOT a live store, so feel free to sign up and make an account etc... again if you find anything that I might have to change please let me know.