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Issue Information

  • #000657

  • 0 - None Assigned

  • New

  • 2.3.3.3

  • -

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Oscommerce using Paypal Pro allowed an order that was declined by Paypal

Posted by drkilra on 22 November 2013 - 10:14 PM

Hello,

I process several orders a day and was astonished this morning when I found that a known customer of ours was able to place an order on our site in which Paypal claims was a declined authorization. I called Paypal and was told they had sent us a decline code, but for some reason osCommerce 2.3.3.1 proceeded to enter the order and set to pending status (which was later automatically delivered by a script). I am trying to see if there is a way to locate these communication logs and see what transpired that caused osCommerce to allow this order to be entered based off a decline or if there is another unknown issue.

Thanks so much for you time.. This has completely baffled me.