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Shipping Errors Weights not resolving Rate Topic: -----

#1 User is offline   famous58 Icon

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Post icon  Posted 17 May 2004 - 05:42 PM

I've got a shipping issue. I have products that each weigh 1 lbs. If a cutomer buys one product then the shipping is $5. If they buy 2 or more shipping is free. Currently my table rate is set as such: 1:5.00,2:0.0

When you check out it gives you $0.00 for the shipping even if you only have one item selected.

Can't figure it out until I notice that the total shipping weight is 4 lbs? Why is this?

Every product (and I've double checked) is set to 1.00 lbs. If I select two of the same product the total weight is 5 lbs. So it calculates the second item correctly but not the first.

Anyone know why this si happening?
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#2 User is offline   mattwho Icon

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Posted 17 May 2004 - 05:46 PM

Check your Package Tare weight in Configuration - Shipping/Packaging
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#3 User is offline   famous58 Icon

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Posted 17 May 2004 - 05:52 PM

mattwho, on May 17 2004, 05:46 PM, said:

Check your Package Tare weight in Configuration - Shipping/Packaging

/me smacks forhead

thanks!
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